Beer Advocacy Manager (Gauteng & Western Cape Region)

In brief

**Overview** This role at Diageo is for a Beer Advocacy Manager based in the Gauteng and Western Cape Regions. The primary purpose of the position is to lead best-in-class product quality and dispense execution in On Trade pubs. This involves providing expert customer consultancy, translating insights from data (like 7Cs and surveys) into actionable plans, resolving quality issues with Quality Service Partners (QSPs), and governing Cold Room Grants to enhance product quality, rate of sale, and consumer experience. **What you will do** Key responsibilities for this role include: * Owning regional quality performance: This involves setting plans, completing or coordinating audits, prioritizing interventions, closing actions, and embedding serve, temperature, cellar, line hygiene, and quality standards into installations, launches, and activations. * Providing first-class quality consultancy: Advising customers and Commercial teams on dispense systems, maintenance, cellar management, line hygiene, and health and safety, as well as coaching outlet teams on practical improvements. * Turning 7C’s insight into action: Utilizing 7C’s data, surveys, complaints, and performance data to identify root causes, agree on outlet actions, and track the impact on quality, satisfaction, and rate of sale. * Leading surveys and issue resolution: Carrying out in-outlet surveys and partnering with QSPs, customers, Technical, Supply, and Commercial teams to resolve issues, prevent recurrence, and manage systematic risk. * Managing Cold Room Grants: Owning the regional pipeline, assessing priorities and business cases, ensuring governance, signing off work as required, and tracking asset standards return. **Requirements (from the original advert)** * Degree in Commerce/ Engineering/Food Service * Relevant experience in draught dispense quality, beverage operations, technical services, hospitality or On Trade customer support. * Strong working knowledge of dispense systems, cooling and cold room standards, preventative maintenance, cellar management, line hygiene and applicable health and safety requirements. * Proven experience in conducting quality surveys, diagnosing root causes and resolving complex outlet or consumer quality issues through customers and service partners. * Confidence using 7C’s, quality dashboards, Excel and performance data to identify opportunities, prioritise interventions and demonstrate outcomes. * Experience managing service providers, projects, grants, installations or commercial investments with strong governance & follow- through. * Strong coaching, communication and customer consultancy skills, with a full driving licence and flexibility to work in trade and support occasional out-of-hours issues. * Degree in Marketing, Business or related discipline. * Typically 3-4 years of marketing, commercial or FMCG experience. * Proven track record delivering integrated campaigns and business results. * Strong stakeholder management and project leadership skills. **Who should apply** The ideal candidate for this role possesses deep technical knowledge in dispense cooling, cellar management, hygiene, maintenance, and safety standards, aiming to deliver consistent brand quality in trade. They should be adept at converting quality evidence and insights (like 7C’s data) into prioritized interventions, establishing clear ownership, and tracking actions for measurable improvement. Furthermore, the successful applicant will be skilled in building trusted relationships with customers, QSPs, and Commercial teams, capable of coaching others and influencing practical solutions without relying on direct authority. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/beer-advocacy-manager-gauteng-western-cape-region-diageo Source: myjobmag

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At a glance

• Microsoft Excel
• Driver's licence

Extracted automatically from the advert; confirm requirements on the original listing.

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