Store Manager (Cape Gate)

In brief

**Overview** This role is for a Store Manager at the Cape Gate location for Toys R Us and Babies R Us South Africa. The primary purpose of this position is to meet store sales targets, deliver customer service, and effectively plan, organize, and control all retail store operations in accordance with company standards and procedures. This document should be read in conjunction with the performance appraisal document and forms part of the employee’s terms and conditions of employment. **What you will do** * Meet store sales targets and deliver customer service while effectively planning, organizing, and controlling all retail store operations in accordance with the Company’s standards and procedures. * Achieve growth and hit sales targets by successfully managing, mentoring, and leading staff. * Interact with sales merchandisers, representatives, and regional managers to evaluate sales strategy and results. * Enforce and implement customer service to give customers a positive experience. * Attend to unique and individual shopping needs of each customer and always prioritize the Customer. * Develop, motivate, and inspire respective teams in an enthusiastic manner. * Maintain store staff job results by recruiting, coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results. * Authorise all work schedules (including but not limited to work, break, and leave). * Ensure continuous training and development of all staff, and consistently carry out training. * Schedule and assign employees and follow up on work results. * Handle customer complaints in a calm and professional manner. * Manage and control all daily store operations to maximize sales turnover whilst keeping stores expenses within allocated budgets and stock management. * Minimise all controllable expenses and costs. * Protect company assets and minimise all shrinkage, damages, and theft. * Execute physical plans/actions to achieve desired sales results and sales turnover, including motivating staff to do so. * Retain records of all stock and financial transactions. * Conduct floor walks daily and initiate warehouse and/or overstock replenishments and face-ups. * Implement, monitor, and enforce all Standard Operating Procedures (SOPs). * Maintain company merchandise and housekeeping standards. * Coordinate and manage all key service providers in line with company expectations (including but not limited to guarding, security, cleaning, and logistics). * Enforce effective and efficient implementation of all sales promotions (Including but not limited to road shows, centre management liaising etc). * Identify marketing opportunities and communicate to all relevant parties. * Ensure promotions are executed timeously and execution is planned in advance. **Requirements (from the original advert)** * Matric Certificate. * Must have own or reliable transport to be able to work shifts. * Minimum of 3 years’ experience within a Retail Environment, including 2 years’ of Management experience. **Who should apply** Candidates should be experienced retail professionals with a strong background in store operations and staff management. The ideal applicant will be focused on achieving sales targets, delivering excellent customer service, and effectively leading and motivating a team. They must be capable of managing budgets, controlling stock, and implementing company standards and promotions. A calm and professional approach to handling customer complaints is essential. Applicants must meet the specified experience and qualification criteria, including having reliable transport for shift work. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/store-manager-cape-gate-toys-r-us-and-babies-r-us-south-africa Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.