Assistant Planner (Investments)

In brief

**Overview** Morton Moore is recruiting for their client, an an established financial advisory practice located in Bedfordview, Johannesburg. The practice is seeking an Assistant Planner to support Financial Advisors and Paraplanners within a busy wealth management environment. This multi-skilled role combines advice documentation support, post-advice client servicing, and compliance oversight to ensure accurate, timely, and regulatory-compliant delivery of instructions and advice packs. The successful candidate will serve as a key operational link between clients, product providers, investment platforms, and internal teams. **What you will do** * Prepare Records of Advice (ROA) and Financial Needs Analyses (FNA) in line with FAIS requirements, as instructed by the advisors. * Assist in drafting client-specific advice documentation covering investments, retirement planning, risk planning, and related considerations, translating advisor recommendations into clear, client-friendly documents. * Ensure advice documentation aligns with client risk profiles, goals, investment mandates, and product suitability requirements. * Conduct product and platform research across LISPs, collective investment schemes, retirement products, and risk products to support advice preparation. * Analyse client financial data including assets, liabilities, cash flow, and retirement projections, and flag gaps or risks to advisors. * Act as a primary contact point for post-advice servicing queries such as contribution changes, withdrawals, switches, beneficiary updates, banking detail changes, statements, and tax certificates. * Receive, validate, and process client instructions, preparing and submitting documentation to investment platforms, LISPs, insurers, and administrators. * Track submitted instructions and proactively follow up to completion, resolving delays, allocation discrepancies, and administrative errors with third parties. * Support client onboarding and ongoing maintenance of records in line with POPIA and FAIS requirements. * Conduct pre-submission and quality checks to confirm that FICA documentation is complete and valid, risk profiles and mandates are in place, and disclosures are correctly included. * Maintain accurate, auditable client files with clear audit trails of instructions and correspondence, and support internal and external compliance audits. * Escalate compliance risks, suitability concerns, complaints, or irregularities through the correct internal channels, and adhere to internal workflows, approval matrices, and segregation of duties. * Stay up to date with platform processes, product rules, cut-off times, minimums, and fund availability. * Update CRM and tracking tools to reflect accurate case and instruction status, and ensure advisor audit scorecards are maintained at 100 percent per cycle. * Coordinate with advisors, paraplanners, new business, and operations teams to ensure seamless advice implementation and servicing. **Requirements (from the original advert)** * Matric (Grade 12), with a minimum NQF Level 5 in Wealth Management. * A relevant tertiary or financial services qualification is advantageous, with Financial Planning, Finance, Investments, or Economics preferred. * Two to five years' experience in a financial advisory, investment administration, paraplanning support, new business processing, or client servicing role. * A FAIS-recognised qualification and RE5, or actively working towards one, is required. * Solid understanding of South African investment, retirement and risk products, investment platforms and LISPs, and advice and servicing processes. * Working knowledge of FAIS, FICA, POPIA, Treating Customers Fairly principles, and FSCA requirements. * Proficiency in CRM systems, investment platform portals, financial planning tools, and Microsoft Office, with Excel essential. * High attention to detail and numerical accuracy, with the ability to manage multiple cases, instructions, and deadlines simultaneously. * Strong written and verbal communication skills, with a professional, methodical, and client-centric approach, high ethical standards, and discretion when handling sensitive client information. * Experience with major South African LISP platforms, insurers, and advice software, as well as a Postgraduate Diploma in Financial Planning or progress toward CFP candidacy, will be advantageous. **Who should apply** Candidates with two to five years of experience in a financial advisory, investment administration, paraplanning support, new business processing, or client servicing role should apply. The ideal candidate will possess a minimum NQF Level 5 in Wealth Management, a FAIS-recognised qualification and RE5 (or be actively working towards one), and a solid understanding of South African investment, retirement, and risk products, platforms, and regulatory requirements. Essential attributes include high attention to detail, numerical accuracy, the ability to manage multiple cases and deadlines, strong communication skills, a professional and methodical client-centric approach, high ethical standards, and discretion with sensitive information. The role is suited for a multi-skilled individual who can effectively act as a key operational link in a busy wealth management environment. **Deadline** Not specified **Reference** Original posting: https://www.jobmail.co.za/jobs/it-computer/other-it-computer/bedfordview/assistant-planner-investments-id-7597634 Source: jobmail

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Microsoft Excel
• Microsoft Office

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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