Deputy Director: Consumer Protection

In brief

**Overview** This is an editorial position for a Deputy Director: Consumer Protection, with two posts available (Reference No: REFS/057152), within the Consumer Affairs Directorate of the Gauteng Department Of Economic Development. The role is based at Umnotho House in Johannesburg and offers an all-inclusive annual salary of R932,292 (Level 11). **What you will do** The successful candidate will be responsible for: * Managing the development and implementation of plans, policies, legislative frameworks, procedures, and systems to institutionalise Consumer Protection matters at the Gauteng Department Of Economic Development. * Providing advice on legislative related matters. * Conducting research and analysis on Consumer Protection issues. * Providing trend analysis on unfair business practices commonly applied in identified industries for investigations initiated by the office. * Determining the causes of delays on investigated complaints. * Evaluating investigation reports and implementing appropriate action. * Managing the handling of consumer complaints by investigators and confirming or re-assessing decisions taken. * Managing, investigating, and disposing of cases of alleged unfair business practices. * Attending to escalated cases referred to the office. * Drafting and facilitating the issuing of summons and subpoenas to persons responsible for unfair business practices / prohibited conduct or business conduct prejudicial to consumers. * Presenting cases in the Consumer Court. * Writing monthly reports (Statistical and narratives on cases and evaluation thereof, status and monetary value). * Engaging with cluster Departments in the Province to leverage on Consumer Protection initiatives. * Representing consumers who may have been aggrieved by unfair business practices in the Consumer Affairs Court. * Collaborating with the Communication Unit on Consumer Protection initiatives. * Engaging with Provincial Consumer Protection and other Regulatory Authorities on Consumer Protection related issues. * Allocating work and managing staff performance. * Developing and motivating staff. * Providing budgetary inputs for the Sub-directorate. * Advising management on risk factors and mitigating strategies. **Requirements (from the original advert)** * Degree (NQF Level 7) in Law qualification as recognised by SAQA. * 4-5 years’ experience in litigation, investigation, and court work. * Driver’s license is essential. **Who should apply** Candidates who meet the specified requirements, including a Law degree (NQF Level 7), 4-5 years of experience in litigation, investigation, and court work, and possess a driver's license, should apply. The ideal candidate will also be capable of performing a wide range of duties related to consumer protection, legal advice, investigations, court representation, policy implementation, reporting, and staff management within a government department context. **Deadline** Not specified **Reference** Original posting: https://www.govpage.co.za/vacancies/gauteng-department-of-economic-development-vacancies-from-dpsa-circular-39-of-2026#spani-ref-refs-057152 Source: govpage

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At a glance

• At least 4 years of experience.
• 2 posts available.

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