Client Onboarding & Implementation Specialist (German Speaking)

In brief

Overview This role is for a Client Onboarding & Implementation Specialist at Meltwater, focused on supporting the EMEA market, specifically targeting German-speaking clients. The primary responsibility is to ensure a seamless onboarding experience for new clients, facilitating the swift adoption of Meltwater's key features. The specialist reports to the Regional Onboarding & Adoption Manager and is tasked with prioritizing account setup, providing customized team training, and collaborating closely with internal account teams and clients to ensure precise solution installation and configuration that exceeds expectations. Meltwater emphasizes a culture of continuous growth, leadership development, collaboration, and inclusive leadership within a vibrant community that values contributions. This position is part of ongoing recruitment efforts for future openings. What you will do * Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts. * Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription. * Lead and manage client implementations to ensure smooth transitions. * Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms. * Assist in configuring and setting up the application to meet clients' desired outcomes effectively. * Construct and manage complex Boolean logic queries and analytics for insightful data extraction. * Develop and set-up customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns. * Conduct both online and in-person training sessions to facilitate platform proficiency among clients. * Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans. * Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions. * Effectively communicate project status and deliverables with internal and external teams to ensure project success. * Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication. * Track milestones and document client interactions and insights to enhance overall client experience and relationship management. Requirements (from the original advert) * A Bachelor's degree or higher. * A minimum of 2 years of relevant experience in a client-facing role within software implementation, support or client management. * Excellent written and verbal communication skills in English. * Fluent or business proficient in at least one or more of the following languages: Arabic, Dutch, German, French, or Spanish. (The job title specifies "German Speaking"). * A strong executive presence, coupled with excellent verbal and written communication skills, enabling effective conveyance of ideas and rapport building. * Empathy and an innate ability to understand customer needs, fostering rapid relationship development. * Business acumen and a comprehensive understanding of diverse departmental and industry requirements. * A customer-centric mindset, recognizing the significance of maintaining robust customer relationships. * Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management. * Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns. * A deep understanding of and passion for media, news, and current affairs. * Experience in crafting complex Boolean queries, underscoring proficiency in data analysis and extraction techniques. * Willingness to embrace a hybrid work schedule, requiring 2 days in the office per week. * The ability to legally work in the country of hire. Who should apply This role is suitable for a client-facing professional with a Bachelor's degree and at least two years of experience in software implementation, support, or client management. The ideal candidate will be adept at building and nurturing client relationships, facilitating smooth onboarding processes, and driving the adoption of Meltwater's SaaS platforms. They should possess excellent communication skills in English and be fluent or business proficient in German (or one of the other specified EMEA languages), coupled with a strong executive presence, empathy, and business acumen. A customer-centric mindset, strong problem-solving, organizational, and presentation skills are essential. Additionally, a passion for media, news, and current affairs, alongside experience with complex Boolean queries, is highly valued. The role suits an individual who thrives in a collaborative, growth-oriented hybrid work environment and is legally eligible to work in the country of hire. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/client-onboarding-implementation-specialist-german-speaking-meltwater-2 Source: myjobmag

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