Hotel Duty Manager

In brief

Overview This role is for a Hotel Duty Manager, recruited by Karen Tupper Recruitment. The position involves maintaining a visible presence across guest areas, managing guest experiences, and supporting various hotel departments to ensure smooth operations and high service standards, typically within a 4 or 5-star hotel environment. What you will do * Maintain a visible presence across guest areas, including restaurants and conferencing facilities, ensuring personalised and attentive service. * Manage VIP stays, welcome-back guests and special celebrations. * Resolve guest concerns promptly and implement effective guest recovery plans within 24 hours. * Build and maintain strong relationships with guests, agents and internal teams. * Support Front Office, Concierge and other departments during peak periods to ensure smooth operations. * Conduct public area inspections to uphold cleanliness, presentation and maintenance standards. * Monitor guest reviews and feedback to identify opportunities for service improvements. * Assist with risk management, crisis communication and lost-and-found matters. * Encourage upselling of rooms, facilities and hotel outlets to support revenue generation. * Collaborate with management on service improvements, staff training and operational initiatives. * Ensure consistent compliance with brand standards, hotel procedures and service expectations. Requirements (from the original advert) * Matric / Grade 12 qualification. * Must be a South African citizen. * Must reside in Cape Town. * Recognised hospitality diploma or degree is preferable. * 2–4 years’ management experience in a similar role within a 4/5-star hotel environment. * Excellent guest relations and complaint-resolution skills. * Strong communication and interpersonal skills, with proficiency in written and spoken English. * Proficiency in Opera and Microsoft Office. * Excellent organisational, planning and administrative skills. * Ability to multitask, manage conflict and make sound decisions under pressure. * Professional grooming, presentation and service etiquette. * Strong leadership, team management and stakeholder relationship skills. * Flexibility to work shifts, including evenings, weekends and public holidays. * Fluency in an additional language will be advantageous. Who should apply The ideal candidate is a South African citizen residing in Cape Town, holding a Matric/Grade 12 qualification, with a recognised hospitality diploma or degree being preferred. They should possess 2–4 years of management experience in a similar role within a 4/5-star hotel, demonstrating excellent guest relations, complaint-resolution, communication, interpersonal, organisational, planning, and administrative skills. Proficiency in Opera and Microsoft Office is required, along with the ability to multitask, manage conflict, and make sound decisions under pressure. The candidate should exhibit professional grooming, strong leadership, team management, and stakeholder relationship skills, and be flexible to work various shifts including evenings, weekends, and public holidays. Fluency in an additional language is considered an advantage. Deadline Not specified Reference Original posting: https://www.jobmail.co.za/jobs/tourism-hospitality/other-tourism-hospitality/western-cape/hotel-duty-manager-id-7607524 Source: jobmail

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Microsoft Office

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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