Duty Manager
- Location
- Western Cape
- Contract
- Permanent
- Minimum qualification
- Matric / Grade 12
- Closing date
First listed . Last checked at source .
In brief
Overview This document explains the role of a Duty Manager, advertised by Karen Tupper Recruitment. The specific hiring company where the role is based is not detailed in the original posting. What you will do * Oversee the guest experience throughout the hotel, ensuring consistent service excellence. * Resolve guest complaints promptly and implement appropriate recovery plans. * Welcome and engage with VIP and returning guests, ensuring personalised service. * Maintain a strong presence during breakfast and dinner service. * Conduct regular inspections of guest-facing areas to uphold cleanliness, maintenance, and service standards. * Support Front Office and Concierge operations when required. * Monitor guest feedback, online reviews, and satisfaction surveys to identify improvements. * Conduct quality audits and communicate training needs to management. * Promote room upgrades, hotel facilities, loyalty programmes, and additional services. * Assist with risk management, lost property, and special guest requests. Requirements (from the original advert) * Must be a South African citizen residing in the Cape Town area. * Matric / Grade 12 qualification. * A diploma or degree in Hospitality Management will be advantageous. * At least 3 years’ management experience, preferably within a five-star hotel environment. * Fluent in English, with excellent written and verbal communication skills. * Proficiency in MS Office and Opera Cloud. * Strong guest relations, sales, decision-making, and conflict resolution skills. * Excellent organisational abilities and the capacity to work under pressure. * Must be well presented, professional, and flexible to meet operational requirements. Who should apply The ideal candidate is a professional, well-presented South African citizen currently residing in the Cape Town area. They should possess a Matric/Grade 12 qualification, with a diploma or degree in Hospitality Management being an advantage. Essential experience includes at least three years in a management role, ideally within a five-star hotel environment. Applicants must be fluent in English with excellent written and verbal communication, proficient in MS Office and Opera Cloud, and demonstrate strong guest relations, sales, decision-making, conflict resolution, and organisational skills, along with the ability to work under pressure and be flexible to operational demands. Deadline Not specified Reference Original posting: https://www.jobmail.co.za/jobs/tourism-hospitality/other-tourism-hospitality/western-cape/duty-manager-id-7607526 Source: jobmail
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
At a glance
- At least 3 years of experience.
- Microsoft Office
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
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