Front Office Manager

In brief

Overview This is an explanation of a Front Office Manager role, advertised by Karen Tupper Recruitment. The position involves overseeing daily Front Office operations, leading a team, ensuring guest satisfaction, and managing departmental administration and budgets within a hospitality environment. The role requires experience in a five-star hotel environment and is located in Hermanus or the surrounding areas in South Africa. What you will do * Oversee and manage daily Front Office operations, ensuring efficient service delivery. * Lead, develop and support employees through training, performance management and fair staff scheduling. * Ensure guest satisfaction by addressing enquiries and resolving complaints professionally and effectively. * Maintain accurate guest records, room charges, departmental information and administration. * Manage departmental budgets, costs, inventory, stock and equipment. * Communicate operational updates and initiatives effectively with staff and other departments. * Develop and maintain departmental standard operating procedures (SOPs). * Ensure the team upholds the hotel's values and service standards. * Maintain high standards of organisation, professionalism and operational efficiency. Requirements (from the original advert) * Must be a South African citizen and reside in Hermanus or the surrounding areas. * Matric / Grade 12 qualification. * Diploma or higher qualification. * At least 6 years’ relevant experience, including 2–4 years in a similar role. * Previous Front Office Manager or Assistant Front Office Manager experience in a five-star hotel environment. * Advanced knowledge of Opera Property Management System (PMS) and computer literacy, including Microsoft Office. * Basic HR knowledge, particularly disciplinary procedures. * Excellent written and spoken English communication skills. * Good knowledge of the local area. * Strong leadership, organisational, interpersonal and problem-solving skills. * Professional presentation and a warm, guest-focused approach. * Ability to manage competing priorities and maintain high standards in a fast-paced hospitality environment. Who should apply This role is suitable for a South African citizen currently residing in Hermanus or its surrounding areas. Applicants must hold a Matric/Grade 12 qualification and a Diploma or higher, with a minimum of 6 years of relevant experience, including 2–4 years specifically as a Front Office Manager or Assistant Front Office Manager in a five-star hotel. The ideal candidate will possess advanced knowledge of Opera PMS and Microsoft Office, basic HR knowledge (especially disciplinary procedures), excellent English communication skills, and a good understanding of the local area. Strong leadership, organisational, interpersonal, and problem-solving abilities are essential, along with a professional presentation, a guest-focused approach, and the capacity to manage competing priorities in a fast-paced hospitality setting. Deadline Not specified Reference Original posting: https://www.jobmail.co.za/jobs/tourism-hospitality/other-tourism-hospitality/western-cape/front-office-manager-id-7607530 Source: jobmail

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 6 years of experience.

• Microsoft Office

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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