Reservationist

In brief

**Overview** The role of a Reservationist, advertised by Karen Tupper Recruitment, involves managing all aspects of the reservation process within a hospitality environment. This includes handling enquiries, processing bookings, maintaining accurate records, maximizing revenue, and ensuring excellent guest communication. **What you will do** * Handle reservation enquiries, telephone calls and emails promptly and professionally. * Process bookings, manage provisional reservations and update the property management system (PMS). * Ensure rates, confirmations, deposits, guest details and special requests are accurate. * Maintain organised reservation records, guest histories and booking statistics. * Monitor daily arrivals and ensure bookings are confirmed, particularly during high-occupancy periods. * Maximise revenue through upselling and adherence to cancellation and no-show policies. * Maintain thorough knowledge of room types, facilities, rates, promotions and online travel agency (OTA) channels. * Communicate guest requirements and booking information to relevant departments. * Identify sales opportunities and assist with pre-bookings of facilities. * Build professional relationships with guests, travel agents and colleagues. **Requirements (from the original advert)** * Must be a South African citizen and reside in the Cape Town Winelands area. * Matric / Grade 12 qualification. * A diploma in Hospitality, Travel or Tourism will be advantageous. * Preferably 2–3 years’ reservations experience, ideally within a five-star or luxury hospitality environment. * Knowledge of PMS systems and online travel agency platforms. * Fluent in English; additional languages will be advantageous. * Excellent written and verbal communication, sales and customer service skills. * Knowledge of domestic and international travel, including business, leisure, group and FIT bookings. * Strong organisational skills, attention to detail and the ability to work under pressure. * Well-presented, professional and guest-focused. * Willingness to work rotational shifts, including weekends and public holidays. **Who should apply** Candidates who are South African citizens residing in the Cape Town Winelands area. Ideal applicants will possess a Matric/Grade 12 qualification, with a diploma in Hospitality, Travel, or Tourism being an advantage. They should have preferably 2-3 years of reservations experience, ideally in a five-star or luxury hospitality setting, and be proficient with PMS systems and online travel agency platforms. Essential skills include fluency in English (additional languages are a plus), excellent written and verbal communication, sales, and customer service abilities. Applicants should also have knowledge of domestic and international travel bookings, strong organisational skills, attention to detail, and the ability to work under pressure. The role requires a well-presented, professional, and guest-focused individual willing to work rotational shifts, including weekends and public holidays. **Deadline** Not specified **Reference** Original posting: https://www.jobmail.co.za/jobs/tourism-hospitality/other-tourism-hospitality/western-cape/reservationist-id-7607192 Source: jobmail

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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