Assistant Store Manager -Clicks Gezina Galleries

In brief

**Overview** This role is for an Assistant Store Manager at Clicks Gezina Galleries, working for the Clicks Group. The successful individual will report to the Store Manager. This position is described as an exciting and challenging opportunity for someone passionate about retail and service excellence, who is confident in driving sales and building customer loyalty to ensure a competitive advantage for the brand. The core purpose of the role is to support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty, aiming to meet sales, profit, and compliance targets, thereby creating a competitive advantage for the brand. **What you will do** * Ensure the achievement of the store's financial performance by driving and maximising sales through promotional activities, cross-selling, up-selling initiatives, and superior customer service across the store team. * Efficiently execute all operational activities of the store, including managing expenses, stock, shrinkage, general housekeeping, and administration. * Successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the store's appearance aligns with the brand image. * Support the Store Manager in ensuring staff are motivated, directed to achieve their targets and performance goals, and effectively managed in the absence of the Store Manager. * Assist the Store Manager in maintaining the work schedule daily in line with the Group's labour policy and relevant labour model to ensure each department is fully and appropriately staffed. * Execute customer service initiatives in-store to result in a great customer experience, drive customer loyalty, and achieve club card participation targets. * Attend to all administrative responsibilities efficiently, including ensuring weekly time and attendance and employee records are complete and submitted to HR. * Facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values. **Requirements (from the original advert)** * **Education and Experience:** * Essential: Grade 12 (Maths 50% and English 50%) * Essential: Relevant Retail/Business Management qualification (for external applicants) * Minimum 1 year’s experience in an assistant store management role within a retail/FMCG store operations environment OR successful completion of the Clicks Trainee Store Management Programme. * Financial management experience (budgets, profit and loss statements, financial ratios, etc.) * Desirable: Degree in Relevant Retail/Business Management * **Job Knowledge and Skills:** * Understanding and application of financial management principles * Retail/FMCG background and understanding of merchandising and promotions principles * Knowledge of stock, cost, risk, and compliance management procedures * Knowledge of customer service excellence * Knowledge of labour legislation and IR practices * Knowledge of people management * Knowledge of competency based interviewing * Numeracy skills * Results and target driven * Planning and organising skills * Problem-solving skills * Strong customer orientation * Good communication skills * Computer literacy * **Essential Competencies:** * Following instructions and procedures * Planning and Organising * Delivering Results and Meeting Customer Expectations * Working with people * Analysing * Leading and Supervising * Entrepreneurial and Commercial Thinking * Coping with Pressures and Setbacks **Who should apply** The ideal candidate is passionate about retail and service excellence, confident in driving sales and building customer loyalty for competitive advantage, and able to support efficient store operations to meet sales, profit, and compliance targets. Applicants should meet the specified educational, experience, knowledge, skills, and competency requirements. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/assistant-store-manager-clicks-gezina-galleries-clicks-group-2 Source: myjobmag

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At a glance

• At least 1 year of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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