Service Consultant- Jeffreys Bay

In brief

Overview Nedbank is seeking a Service Consultant for its Jeffreys Bay branch. The purpose of this role is to educate clients on digital and self-service solutions, process cash transactions, manage cash fulfillment (balancing and replenishment), and perform first-line device maintenance to achieve business goals and surpass client expectations. What you will do * **Client Engagement:** Address concerns related to queue flow or digital devices; assist clients with downloading online applications and resolving login issues; assist clients in buying value-added services (e.g., pre-paid data, airtime) online or via self-service devices; assist clients in obtaining statements, cards, and other documentation from self-service zones; build and maintain client relationships by providing progress updates; discover client service and digital needs; educate clients on account subscription and servicing, as well as self-service digital functionality and features; facilitate conversations to help clients complete service needs online; identify quality sales leads for cross-selling by making suggestions, referring to relevant departments, and capturing information on the client management system; meet, greet, establish, clarify client needs, verify documentation, and direct clients; nurture strong, long-standing client relationships; own client requests end-to-end and route for alternative intervention if necessary; provide knowledgeable client service to foster trust and confidence. * **Business Operations:** Accept and service over-the-counter cash transactions; action daily control checklists for teller, enquiries, and foreign functions; balance and secure branch stock holdings (e.g., cards); control the queuing process and prioritise clients with special needs; destroy old stock as identified by reports; prepare transactional documents for inter-bank transfers in the required format and by the deadline for courier handover; ensure ATM/ID availability by balancing and loading cash and attending to down devices via first-line maintenance; execute cash management strategies (Treasury and holdings, cash efficiency and recycling); load cash, balance, and provide first-line device maintenance and replenishment of consumables for all store devices; minimise losses by declaring any discrepancies in cash holdings; process client deposits, withdrawals, change for change, and transfer requests according to procedures and policies; process client forex requests following relevant procedures and policies (e.g., FBN, bills, transfers). * **Risk and Compliance:** Mitigate risk by controlling counter and drop safe limits according to policy; prevent fraud and losses by adhering to mandates, client, and transaction authentication procedures and policies. * **Nedbank Goals:** Act in the client's interest, inform the client, uphold promises, take accountability, and go the extra mile; contribute to Nedbank's success by meeting service excellence, teamwork, and personal development goals while adhering to security, operational, and compliance procedures and policies; develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience; improve digital enticement and migration volumes to self-service devices and online channels. Requirements (from the original advert) * **Essential Qualifications - NQF Level:** Diploma * **Preferred Qualification:** Banking Services example, Higher Certificate in Banking Services - NQF5 * **Minimum Experience Level:** 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience. * **Technical / Professional Knowledge:** Customer service principles, Product Knowledge, Problem solving skills, Relationship management, Nedbank security policies and procedures, Governance, Risk and Controls, Forex product. * **Behavioural Competencies:** Building Customer Loyalty, Earning Trust, Collaborating, Managing Work, Adaptability, Stress Tolerance, Continuous Learning. Who should apply A candidate holding a Diploma, preferably a Higher Certificate in Banking Services (NQF5). The ideal applicant possesses 1-2 years of experience in retail or banking client service, cash handling, technology proficiency, and first-line problem resolution, with foreign exchange experience being an advantage. They should demonstrate strong technical knowledge in customer service principles, product knowledge, problem-solving, relationship management, Nedbank security policies and procedures, governance, risk and controls, and forex products. Essential behavioural competencies include building customer loyalty, earning trust, collaboration, managing work, adaptability, stress tolerance, and a commitment to continuous learning. This role suits individuals committed to educating clients on digital solutions, processing transactions efficiently, maintaining devices, identifying sales leads, and upholding Nedbank's service, operational, and compliance standards. Deadline 27/10/2026 Reference Original posting: https://www.myjobmag.co.za/job/service-consultant-jeffreys-bay-nedbank Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.