Operations Manager (QSR/Retail)
- Location
- East London, Eastern Cape
- Contract
- Permanent
- Minimum qualification
- Bachelor's degree
- Closing date
First listed . Last checked at source .
In brief
**Overview** This role is for an Operations Manager focusing on the Quick Service Restaurant (QSR) and Retail sectors, recruited by Abantu Staffing Solutions. The position involves strategic oversight of operational business plans, store performance analysis, driving sales and profit, developing Area Managers, and ensuring compliance and robust stakeholder relationships. **What you will do** * Create and oversee the operational business plan and budget, working with stakeholders * Visit stores regularly to check policies, procedures and compliance * Analyse store performance against the Balanced Scorecard and budget, and put action plans in place to close gaps * Analyse P&L statements and drive sales, profit and promotions, including national campaigns and omni-channel sales * Coach and develop Area Managers, manage succession planning, and run development plans and annual 360 evaluations * Oversee training metrics, IR incidents and employment legislation compliance, and chair IR meetings where needed * Review customer complaint trends and make sure store equipment and structures are maintained * Support new store openings and revamps * Build relationships with the franchisor, municipal councils, unions and landlords * Present quarterly business reviews and competitor analysis to senior management **Requirements (from the original advert)** * Matric * BCom / relevant degree, or 5 years’ experience at Area Manager level with proven performance * QSR industry experience is an added advantage * Strong communication skills and proficiency in English **Who should apply** Candidates for this role should have a strong background in operational management within the QSR or Retail sectors. They should be capable of strategic planning, financial analysis, driving sales and profit, and developing management teams. Applicants must meet the educational or experience criteria specified and possess strong communication skills in English. QSR industry experience is considered beneficial. **Deadline** Not specified **Reference** Original posting: https://www.jobmail.co.za/jobs/automotive/automotive-service/east-london/operations-manager-qsr-retail-id-7604992 Source: jobmail
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
At a glance
- At least 5 years of experience.
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
Before you apply
- Confirm the requirements and closing date on the original listing (jobmail). SPANi lists vacancies from other sites and may not reflect last-minute changes.
- Legitimate employers do not charge application, registration or training fees.
- Don't send your ID or bank details before you have confirmed the employer is real.
Applying for permanent roles
- Mirror the job title and top three requirements in your CV summary and most recent experience.
- Quantify results where possible: sales targets, cases handled, tickets closed, or team size.
- Proofread contact details and filenames before submitting — small errors cost interviews.
- Verify the company and role on the source page before sharing ID copies or banking details.