Short Term Assignment Operations Manager

In brief

**Overview** This is a Short Term Assignment Operations Manager role at KFC. The position involves overseeing and optimizing the operational, financial, and people management aspects across multiple restaurant sites, with a strong focus on driving sales, ensuring profitability, maintaining store resources, and providing leadership to Area Coaches. The role requires a hands-on approach to monitoring performance, managing costs, ensuring compliance with procedures, and handling extensive daily, weekly, and monthly administrative tasks. **What you will do** The key responsibilities include: * **Sales and Profitability:** Identify problems/barriers to sales, analyze competitors, evaluate trends/economic data, identify staff competence deficiencies, constantly evaluate product and customer service quality, identify opportunities, develop a company approach to LSM activities, and alert the Leadership Team of potential opportunities in operations and market penetration. * **Store Resources:** Maintain correct staffing levels, analyze and review labour utilization, ensure optimal product and supply levels for financial efficiency and customer service, and constantly review and analyze financial controls at store level. * **Leadership on Local Store Marketing (LSM):** Provide leadership to Area Coaches on LSM implementation, coordinate LSM activities, ensure staff are briefed and trained for promotions, advise the Leadership Team on LSM aspects and recommend future activities, and review and report on LSM success. * **Cost Management:** * **Cost of Sales:** Monitor weekly, investigate deviations, take corrective action (re-training, disciplinary action, coaching), and advise/comment to Area Manager on actions for improvement. * **Labour Costs:** Monitor weekly labour hours analysis report, investigate deviations, take corrective action, and advise/comment to Area Manager on actions for improvement. * **Controllable Expenses:** Monitor periodically, investigate deviations, take corrective action, and advise/comment to Area Manager on actions for improvement. * **Financial Procedures:** Ensure correct and consistent banking procedures via monthly spot checks, perform spot checks on floats, and provide leadership to Area Coaches on deviations to correct float handling procedures. Ensure correct cash handling procedures via monthly spot checks, including cashier cash handling and till procedures, and provide leadership to Area Coaches on deviations. * **Inventory and Deliveries:** Control and review correct levels of supplies ordered, ensure deliveries are checked, and monitor stock levels daily by ascertaining daily stock requirements, ensuring managers on duty check all deliveries, and conducting random stock counts. Review the weekly food and paper report and action all variations. * **Daily Paperwork:** Sales Figure analysis, Labour analysis, Customer tracking analysis, Staff Labour register control book, Stock invoices, Transfers documentation, Stock control sheets, Maintenance planner, MP & C, CHAMPS checkup control form, Maintenance roaster, Banking/change requests documentations, Completion of daily report, Receiving and storing checklist, Roster to position documentation, Cash up process documentation. * **Weekly Paperwork:** Weekly stork sheet, Weekly food and paper report, send required documentation to H/O, complete daily staff register, Inter store transfers, Weekly order sheet to H/O and warehouse. * **Monthly Paperwork:** Labour hours analysis, Food and paper report, Small wares stock sheets, Float checks, complete register book and send to H/O, update maintenance roster and send to H/O, update maintenance roster for new period, complete CHAMPS check action plans (48 hours after receiving report), complete CHAMPS experience review and documentation, complete petty cash control sheet, complete expense report, update star 2000 wall chart, complete safety training report (every 6 months). * **Safety and Security:** Monitor all aspects of Health and Safety and Food and Hygiene regulations to ensure compliance. **Requirements (from the original advert)** * **Minimum Qualifications and Experience:** * Grade 12 Matric; relevant business, management or operations qualification is advantageous. * Substantial progressive experience in Operations Management, preferably within quick service restaurants (QSR), hospitality or multi-site retail. * Demonstrated ability to lead multi-site operations and manage Area Coaches or equivalent Area Management roles. * Proven competence in budgeting, commercial performance, people leadership, operational improvement and risk management. **Who should apply** This role is ideal for an experienced Operations Manager with a strong background in multi-site management, particularly within the quick service restaurant, hospitality, or retail sectors. The successful candidate will have a proven ability to lead teams, drive commercial performance through meticulous financial control, and ensure operational excellence. A detail-oriented individual capable of managing extensive administrative tasks and ensuring compliance with operational, financial, and safety standards will thrive in this position. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/short-term-assignment-operations-manager-kfc Source: myjobmag

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