Service Consultant- Pinelands

In brief

**Overview** This role is for a Service Consultant at NedBank, located in Pinelands. The primary purpose of the position is to educate clients on the convenience, security, and functionality of digital and self-service banking solutions. Responsibilities also include processing cash transactions, performing cash fulfillment tasks such as balancing and replenishment, and carrying out first-line maintenance on devices to achieve business goals and ensure client satisfaction. **What you will do** As a Service Consultant, you will be responsible for: * **Client Engagement:** Addressing concerns related to queue flow or digital devices; assisting clients with downloading online applications, resolving login issues, buying value-added services online or via self-service devices, and obtaining statements, cards, and documentation from self-service zones. You will build and maintain client relationships, discover service and digital needs, educate clients on account subscription and self-service features, and facilitate online service completion. The role also involves identifying quality sales leads, referring to relevant departments, meeting and greeting clients, clarifying needs, verifying documentation, and owning client requests end-to-end. * **Business Operations:** Accepting and servicing cash transactions over the counter; actioning daily control checklists for teller, enquiries, and foreign functions; balancing and securing branch stock like cards; controlling the queuing process and prioritizing clients with special needs; destroying identified old stock; preparing transactional documents for inter-bank transfers; ensuring ATM/ID availability by balancing, loading cash, and performing first-line device maintenance; executing cash management strategies; loading cash, balancing, and providing first-line device maintenance and replenishment of consumables for all store devices; minimizing losses by declaring discrepancies in cash holdings; and processing client deposits, withdrawals, change, transfers, and forex requests. * **Risk and Compliance:** Mitigating risk by controlling counter and drop safe limits according to policy; preventing fraud and losses by adhering to mandates, client, and transaction authentication procedures and policies. * **Nedbank Goals:** Acting in the client's interest, informing the client, taking accountability, and going the extra mile. You will contribute to Nedbank's success by meeting service excellence, teamwork, and personal development goals, adhering to security, operational, and compliance procedures, and developing, retaining, and growing the business by delivering against individual and team goals that support a positive client experience, including improving digital enticement and migration volumes to self-service devices and online channels. **Requirements (from the original advert)** * **Essential Qualifications - NQF Level:** Diploma * **Preferred Qualification:** Banking Services example, Higher Certificate in Banking Services - NQF5 * **Minimum Experience Level:** 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience. * **Technical / Professional Knowledge:** Customer service principles, Product Knowledge, Problem solving skills, Relationship management, Nedbank security policies and procedures, Governance, Risk and Controls, Forex product. * **Behavioural Competencies:** Building Customer Loyalty, Earning Trust, Collaborating, Managing Work, Adaptability, Stress Tolerance, Continuous Learning. **Who should apply** Candidates with 1-2 years of experience in retail or banking client service, proficient in cash handling, and technologically savvy. The ideal applicant possesses strong customer service, problem-solving, and relationship management skills, alongside knowledge of banking products and security procedures. They should be adaptable, stress-tolerant, committed to continuous learning, and capable of fostering client loyalty while collaborating effectively within a team to meet business objectives. **Deadline** 26/10/2026 **Reference** Original posting: https://www.myjobmag.co.za/job/service-consultant-pinelands-nedbank-1 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.