Director of Rooms

In brief

**Overview** The role is for a Director of Rooms, recruited by Karen Tupper Recruitment. This senior operational leadership position involves overseeing the Rooms Division, including Front Office, Housekeeping, and the Boutique shop, within a luxury, 5-star hotel environment. The successful candidate will be responsible for daily operations, staff management, guest satisfaction, financial oversight, and upholding luxury hospitality standards. **What you will do** * Oversee the daily operations of Front Office, Housekeeping and the Boutique shop, ensuring seamless coordination and service excellence. * Manage recruitment, staffing, scheduling, training and performance management across the Rooms Division. * Handle VIP guest requirements, monitor guest feedback and ensure professional and effective complaint resolution. * Oversee budgeting, forecasting, revenue management, payroll and expense control. * Monitor occupancy levels, room rates and market trends to maximise revenue and profitability. * Collaborate with other departments to ensure efficient operations and consistently high levels of guest satisfaction. * Maintain exceptional standards of cleanliness, safety, security and service delivery. * Monitor operational performance and implement improvements to enhance efficiency and the guest experience. * Support strategic planning and provide senior operational leadership when required. * Ensure compliance with company policies, procedures and luxury hospitality standards. **Requirements (from the original advert)** * Must be a South African citizen. * Matric / Grade 12 qualification. * BTech Degree or National Diploma in Hospitality Management. * 2–4 years’ experience in a comparable position within a luxury hotel environment. * Proven managerial experience in Rooms Division and Operations within a 5-star establishment coupled with international work experience. * Must reside in Cape Town. * Fluent in English, with excellent written and verbal communication skills. * Excellent knowledge of Rooms Division operations, with strong organisational and administrative skills. * Computer proficiency in Microsoft Office, particularly Excel, Word and Outlook, as well as Opera and Micros. * Strong communication, guest service and problem-solving skills. * Professional presentation and the ability to manage budgets, financial reports and spreadsheets. * Strong leadership, decision-making and team management abilities. * Ability to manage multiple priorities while maintaining exceptional service standards. * Flexibility to meet the demands of a 24-hour hospitality operation. **Who should apply** This role is suited for a highly experienced South African hospitality professional who holds a BTech Degree or National Diploma in Hospitality Management and has a minimum of 2-4 years' experience in a comparable Director of Rooms position within a luxury hotel. The ideal candidate will have proven managerial experience in Rooms Division and Operations within a 5-star establishment, complemented by international work experience. They must reside in Cape Town, be fluent in English with excellent communication skills, and possess strong organisational, administrative, and leadership abilities. Proficiency in Microsoft Office, Opera, and Micros, along with financial management skills, guest service expertise, and the flexibility to work in a 24-hour operation, are essential. **Deadline** Not specified **Reference** Original posting: https://www.jobmail.co.za/jobs/tourism-hospitality/other-tourism-hospitality/western-cape/director-of-rooms-id-7607520 Source: jobmail

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Microsoft Excel
• Microsoft Office
• Payroll

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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