Consultant: Sales External (FAIS) - Cape Town
- Location
- Cape Town, Western Cape
- Minimum qualification
- Bachelor's degree
- Closing date
First listed . Last checked at source .
In brief
Overview This role is for an External Sales Consultant (FAIS) based in Cape Town, within Absa Group Limited (Absa). The primary purpose of the position is to actively pursue sales growth in terms of volume and value, and to enhance service delivery competitiveness. Key aspects of the role involve taking full accountability for individual performance targets, supporting collaborative sales activities across various banking divisions, upholding sales disciplines for sustainable relationships, educating customers on Absa’s value proposition, identifying external sales opportunities in assigned areas, and actively building networks to support lead generation and Absa’s visibility. What you will do * Achieve sales performance objectives for Inclusive Banking, Entry Level, and Bulk Acquisition Sales in a B2C environment. * Deliver sales and service delivery targets within assigned areas of responsibility. * Collaborate on sales opportunity leads across Retail Banking (RB), Corporate and Investment Banking (CIB), and Physical Channels. * Take accountability for end-to-end sales execution within prescribed standards and actively drive scheme penetration for EVP Schemes to deliver on regional sales and service targets. * Actively contribute to Regional Sales strategy and plans. * In conjunction with the External Sales Relationship Manager (ES RM)/Team Leader (TL), proactively devise weekly plans and activities to drive sales growth. * Proactively identify cross-sell opportunities and partner with colleagues to deliver these effectively in the assigned area. * Actively monitor and take accountability for personal sales and service performance, identifying improvement opportunities or enlisting coaching/support as needed. * Establish networks within the defined area to enlist opportunities for Absa presence at key events and forums. * Identify and prospect future potential clients, turning leads into business opportunities. * Manage leads through proactive utilization and conversion of assigned leads. * Provide relevant and insightful feedback to product and performance teams on initiative mechanics and client feedback to drive enhancements. * Proactively engage existing clients on new products, services, and migration strategies aligned with One Absa business objectives. * Actively mine EVP Schemes to deliver on regional sales and service targets. * Execute effective sales planning activities, including time management, resources, and travel. * Ensure adherence to External Sales Disciplines and New Ways of Work. * Focus on New to Bank (NTB) and New to Transact (NTT) acquisition. * Identify and execute Campaign Management to drive business growth. * Conduct daily sales planning to align with benchmarked core sale efficiencies. * Apply and reflect on strategic time management plans. * Proactively understand and assess customer segments to support sales and activity planning. * Proactively engage customers on needs analysis, products, and services, enabling end-to-end client solutions. * Proactively resolve client queries, concerns, and complaints, with a focus on first-point resolution. * Ensure a holistic service and customer experience aligned to the external sales team process and methodology. * Positively contribute to customer experience score levels to attain >92%. * Participate in client engagement routines and planned visits for improved sales and service delivery. * Act as a Brand Ambassador in all client and business activities. * Actively contribute to the ES Team and Region in all activities. * Monitor individual sales performance and support peers towards team performance attainment. * Identify process efficiencies and share best practices within the External Sales team. * Proactively network and research to stay current on key areas of expertise and support business/sales growth initiatives. * Live the Absa Values and support colleague engagement through positive and collaborative team behaviour. * Ensure full adherence to all policies, procedural, regulatory, and compliance requirements. * Ensure the effective use and management of provided devices and resources (e.g., E2E Mobility device & accessories, marketing collateral, systems & software updates). * Ensure appropriate product and service solutions are provided through quality consultations, preventing mis-selling. * Apply effective governance & controls in the execution and documentation of sales quality and service delivery for the portfolio. * Keep updated on all regulatory requirements and changes in business, applying appropriate sales standards/practices. * Align sales activity, sales and service reporting, and migration planning. * Devise and apply accurate reporting to support sales planning and activities. Requirements (from the original advert) * **Education:** Bachelor's Degree: Banking Who should apply The ideal candidate is highly driven and accountable for achieving sales targets across various banking products in a B2C environment. They should be proficient in planning, executing, and monitoring sales activities, with a strong emphasis on lead generation, cross-selling, and customer engagement. The role requires excellent collaboration skills to work effectively with colleagues across different business units and a commitment to building strong external networks. The candidate must be detail-oriented, ensuring adherence to all sales disciplines, regulatory requirements, and internal policies, while also delivering exceptional customer service. A proactive approach to problem-solving, continuous learning, and effective time management is essential. They should be someone who embodies Absa's values and acts as a positive brand ambassador. Deadline November 14, 2026 Reference Original posting: https://www.myjobmag.co.za/job/consultant-sales-external-fais-cape-town-absa-group-limited-absa Source: myjobmag
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