HubSpot Support Specialist

In brief

**Overview** Wilderness is seeking a HubSpot Support Specialist based in Cape Town. This role serves as the internal go-to expert for teams using HubSpot across both B2C and B2B operations, providing hands-on technical support, training, and enablement to maximize platform utilization. The specialist will handle helpdesk support, create training materials and demo videos, make system optimizations, provide in-person guidance, and collaborate with key stakeholders to continuously improve how HubSpot serves the business. **What you will do** * **Helpdesk & User Support:** Respond to support tickets and resolve user queries related to HubSpot functionality, setup, and troubleshooting. Provide rapid support via helpdesk ticketing system, Slack, and email. Troubleshoot workflow automation, form configurations, and reporting issues. Assist with configuring and optimizing HubSpot workflows, automation, and data structures where issues arise. Handle level 1 integration troubleshooting and escalate complex integration issues to the Head of CRM. Maintain documentation of issues, resolutions, and best practices. Escalate complex technical issues appropriately. * **Training & Content Creation:** Deliver live training sessions and workshops for new and existing users. Conduct on-site, in-person training at Johannesburg office locations when required, and occasionally in Cape Town. Create training materials including documentation, guides, and how-to articles tailored to different user groups (sales, marketing, operations teams, B2C and B2B users). Produce demo videos showcasing HubSpot features and best practices. Develop and maintain a knowledge base of FAQs, processes, and troubleshooting guides. Adapt training to different audiences and skill levels. * **System Administration & Configuration:** Manage user access, permissions, and role assignments. Create and optimize reports and dashboards for team visibility. Monitor and improve data quality standards. Make system optimizations and improvements within a defined scope. Support data hygiene across B2C and B2B pipelines. * **Analytics, Reporting & Continuous Improvement:** Track and report on helpdesk metrics, including common issues, resolution time, ticket volume, and trends. Identify recurring problems and areas for improvement across helpdesk, training effectiveness, and user workflows. Provide insights to the Head of CRM on system health, adoption challenges, and opportunities. Recommend changes or optimizations to address user pain points. Monitor feedback from users, training sessions, and adoption initiatives to inform improvements. Highlight areas where process changes, automation, or additional training could improve efficiency. * **Adoption & Change Management:** Support team adoption of new HubSpot features and process changes. Communicate system updates and new capabilities to end users. Act as the bridge between internal teams and the Head of CRM on operational needs. Help key stakeholders (sales, marketing, operations leadership) understand HubSpot capabilities and how to use them effectively. **Requirements (from the original advert)** * **Qualification:** HubSpot Certification (Sales, Marketing, or Service Hub). * **Experience:** * 2+ years of CRM or technical support experience. * Strong understanding of HubSpot functionality (workflows, automation, reporting, data management, custom fields). * Proven experience resolving technical issues in a support role with a ticketing system. * Experience creating training materials and teaching others technical concepts. * Comfortable with video creation tools or willingness to learn quickly. * **Skills:** * HubSpot configuration, workflows, automation, reporting, data management, custom fields and properties, CRM administration, level 1 integration troubleshooting. * Clear written and verbal communication, training delivery, presentation skills, stakeholder management. * Strong problem-solving and analytical mindset, including systematic troubleshooting, root cause analysis, and creative solution-finding. * Video production, documentation writing, knowledge base development. * Empathy, patience, responsiveness, issue resolution, and a customer-focused attitude with a genuine desire to help others succeed. * Ability to track and interpret support metrics, identify trends, and make recommendations. * Comfortable working both independently and as part of a team. * Attention to detail and ability to maintain accurate documentation. **Who should apply** This role is ideal for someone who enjoys solving problems, explaining complex systems simply, and building processes that stick. The ideal candidate has experience with B2B and/or B2C sales and marketing workflows, and a passion for wildlife and a commitment to sustainability and conservation. **Deadline** 01 November 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/hubspot-support-specialist-wilderness-1 Source: myjobmag

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At a glance

• At least 2 years of experience.

• HubSpot

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