DC - Insure (Short Term) Team Leader Telesales - 1DP Sandton

In brief

Overview This role is for a DC - Insure (Short Term) Team Leader Telesales - 1DP Sandton at Discovery. The position requires the successful candidate to lead, manage, and guide a team of Telesales short-term consultants to achieve required targets and facilitate any necessary course of action to meet this purpose. What you will do Key responsibilities for this role include, but are not limited to: * Leading and managing a team of 10 – 12 telesales short-term agents. * Performance management, coaching, and developing the team. * Driving staff to achieve required targets and being accountable for the team's overall sales targets. * Assessment of consultants' calls (QA). * Assisting with interviews & role plays. * Dealing with elevated queries/problems. * Managing the ongoing relationship between brokers. * Ensuring continual communication between management and staff. * Adhering to and enforcing internal policies. * Inspiring, motivating, and supporting the team. * Being able to work overtime from time to time, which may include weekends. Requirements (from the original advert) * Grade 12 – essential * 4 years outbound/ Inbound experience – essential * Short Term experience * 3 years Team Leader/leadership experience – Non negotiable * Proficient in English – essential writing, reading, speaking * Bi-lingual – advantage writing, reading, speaking * Computer literate - MS Office, especially Excel – essential * Regulatory Exam and NQF 5 FAIS credits * BCOMM or related degree will be advantageous * Excellent verbal and numeric communication skills * Sales Orientated * Quality driven * People-focused * Attention to detail * Strong Interpersonal Skills * Strong Leadership skills * Problem solving skills * Decision making skills * Stress tolerance * Excellent time management skills * Organizational awareness Who should apply This role is suited for an experienced and dedicated team leader with a proven track record of managing and motivating telesales agents within a short-term insurance environment. The ideal candidate should possess a minimum of 3 years' leadership experience and 4 years' outbound/inbound experience. They must be sales-oriented, quality-driven, people-focused, and capable of driving a team of 10-12 consultants to meet sales targets. Essential qualities include strong communication, interpersonal, problem-solving, and decision-making skills, along with stress tolerance, excellent time management, and a commitment to enforcing company policies. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/dc-insure-short-term-team-leader-telesales-1dp-sandton-discovery-limited-3 Source: myjobmag

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At a glance

• Microsoft Excel
• Microsoft Office

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