Heydude - Store Manager- Pretoria

In brief

**Overview** This document outlines the details for the Store Manager position at Hey Dude, an international footwear brand operating under Ares Holdings. The role is based at the Hey Dude store in Atterbury, Pretoria. The successful candidate will be responsible for leading merchandising and sales, managing inventory, overseeing day-to-day store operations, shrinkage control, and ensuring an overall exceptional in-store customer experience, all while upholding the company's purpose, vision, and values. Ares Holdings emphasizes commitment to team wellbeing, a positive attitude, and belief in its team. **What you will do** Key responsibilities for this role include: * **Sales:** Maximising sales through conversion, setting and communicating daily sales targets to all team members (including casuals), reporting target results three times daily, focusing the team on cross-selling and up-selling, cultivating relationships with local podiatrists, running clubs, and gyms to generate sales, growing the Rewards program database, ensuring accurate processing of customer orders within one working day, and achieving gross margin targets. * **Team Management:** Building a strong team environment through daily meetings, allocating tasks, recruiting, leading, and motivating the store team to maximise sales and deliver exceptional customer service in line with brand standards. This also involves driving conversion via traffic analysis and rostering, mastering the feedback process and providing monthly feedback to team members, developing the team through regular training (Tech, Customer Service, Loss Prevention, Podiatry, Sales), ensuring completion of the Rookie Pack within the prescribed timeframe, following up on all customer queries or requests within 24 hours, executing monthly Mystery Shopping action items, managing the induction process, completing rosters and adhering to staffing templates, and ensuring all staff wear lanyards and the correct uniform/tech apparel. * **Inventory:** Minimising shrinkage and maintaining accurate stock records in the POS system, completing quarterly stock counts, executing markdowns as directed, running daily negative stock reports and requesting relevant adjustments, processing all deliveries on the same day as receipt (including checking quantities against invoices, tagging, hanging and pricing product, and recording in the POS system), ensuring the storeroom is maintained with top ten sellers at the front and all product stored by line of business, gender, and category to expedite floor replenishment, running and actioning daily inventory reports, reviewing the store sell-through report and remerchandising or adjusting replenishment levels as required, planning and executing quarterly stocktakes (including preparation, sign-off, and filing of necessary paperwork), reviewing weekly stock status and pending transfers reports and following up on investigations, completing the OTB process weekly and ordering relevant product to optimise stock levels, and maintaining inventory at target levels for all categories and price points every week. * **Operations:** Ensuring Visual Merchandising (VM) and windows comply with store standards, maintaining a clean store environment with functional lighting, clear change rooms, and appropriate music, managing store opening and closing procedures, reconciling cash to the end-of-day tender report and completing/signing the end-of-day banking book, completing month-end Stock Receipt and Sales reports, proactively managing controllable store expenses (discounts given, petty cash, stationery, phone, cleaning, etc.), and ensuring compliance with the operational health and safety policy. * **Month End:** Preparing month-end reports, completing Return to Supplier reports, and preparing sales reports with budget variance explanations. **Requirements (from the original advert)** * Grade 12 or Equivalent * 2 years’ experience in a similar capacity * Willing to work shifts * Valid Drivers’ Licence * Own Vehicle advantageous * Working experience within the retail * Proven sales ability * Customer service * Excellent negotiation and communication skills * Highly organized and deadline driven * High attention to detail * Adaptable * Effective team management **Who should apply** This role is suitable for an experienced retail professional with a minimum of two years' experience in a similar managerial capacity. The ideal candidate will possess a Grade 12 qualification or equivalent, a valid driver's license (with an own vehicle being advantageous), and be willing to work shifts. Essential competencies include proven sales ability, strong customer service orientation, excellent negotiation and communication skills, high organizational capabilities, a deadline-driven approach, high attention to detail, adaptability, and effective team management skills. The candidate should be prepared to lead a dynamic team, drive sales, manage inventory, and ensure a high standard of customer experience in a fast-paced retail environment. **Deadline** 02 November 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/heydude-store-manager-pretoria-ares-holdings Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.