IT Trainee

In brief

**Overview** TWK Agri is seeking an IT Trainee to join its IT division located in Pietermaritzburg, KwaZulu-Natal. This role involves providing first-line technical support to users, assisting with hardware and software troubleshooting, configuring and deploying IT equipment, and supporting basic network maintenance. The position also includes maintaining accurate IT asset records, logging and escalating support requests, ensuring compliance with IT security requirements, and fostering technical skill development through ongoing training and mentorship. **What you will do** * Provide first-line remote and technical support to users via the IT Helpdesk. * Assist with troubleshooting hardware, software, printer, and connectivity issues. * Log and update support tickets accurately on JIRA. * Escalate complex issues to IT Technicians when required. * Ensure compliance with company IT policies, standards, and security requirements. * Assist with IT asset deployment, including setting up, configuring, and deploying desktops, laptops, printers, and mobile devices. * Assist with hardware upgrades and replacements and prepare equipment for new employees. * Perform routine equipment inspections and maintenance. * Assist with the installation and maintenance of network equipment. * Support basic troubleshooting of Wi-Fi, switches, and network cabling, and monitor and report network faults. * Maintain IT asset registers and equipment records, assist with stock control and inventory management, and ensure all equipment is correctly labelled and recorded. * Participate in technical training and mentorship programmes to develop skills in networking, Microsoft 365, cybersecurity, IT infrastructure, and end-user support. * Complete assigned training objectives and certification pathways. **Requirements (from the original advert)** * Matric / Grade 12 **Who should apply** Candidates with a Certificate, Diploma, or those studying towards a qualification in Information Technology, Computer Systems Engineering, Information Systems, Network Administration, or a related IT field would be advantageous. Previous IT support experience, relevant internships, practical training, or academic projects are also considered beneficial. Ideal applicants will possess a basic understanding of computer hardware and peripherals, knowledge of Microsoft Windows operating system and Microsoft 365 applications, understanding of networking fundamentals, knowledge of printers and mobile devices, and basic IT troubleshooting skills. This role is suited for individuals eager to develop their technical skills through ongoing training and mentorship in areas such as networking, Microsoft 365, cybersecurity, IT infrastructure, and end-user support. **Deadline** 12 November 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/it-trainee-twk-agri Source: myjobmag

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• Microsoft Office

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