Call Centre Consultant

In brief

**Overview** This position is for a Call Centre Consultant within Santam Travel Insurance, based in Illovo. The role primarily involves the marketing and selling of short-term insurance products to both clients and intermediaries, operating within an inbound call centre environment. **What you will do** * Market and/or sell short-term insurance products to clients and intermediaries. * Interact with clients telephonically or on a face-to-face level. * Operate in an Inbound call centre environment. * Maintain excellent product knowledge. * Provide correct, factual information regarding products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT). * Be responsible for the administration and processing of documents, including but not limited to policies, endorsements, quotations, and other supporting documentation. * Resolve verbal and written queries. * Ensure a high level of customer service, including excellent phone etiquette and effective written and verbal communication. * Provide ad hoc support to management and the sales team as and when required. **Requirements (from the original advert)** * Minimum Matric or suitable equivalent. * FAIS Accreditation and RE1 (if they have been in the financial industry). * 3 years’ experience in the Call Centre environment. * RE5. * Computer literate in MS Office (Excel, Word, and Outlook). * Good interpersonal skills. * Good written and telephonic skills. * Good command of the English language. * Service orientated. * Attention to detail. * Ability to work well under pressure. * Outbound experience (advantageous). **Who should apply** Candidates with a minimum Matric qualification and at least 3 years of experience in a call centre environment, particularly within an inbound setting, are encouraged to apply. The ideal candidate will possess essential FAIS Accreditation, RE1 (if applicable), and RE5 certifications. They should be computer literate in MS Office, have good interpersonal, written, and telephonic skills, and a strong command of the English language. The role suits individuals who are service-orientated, pay attention to detail, can work well under pressure, and are capable of marketing and selling short-term insurance products while adhering to FAIS Act requirements and providing high levels of customer service. Outbound experience is considered beneficial. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/call-centre-consultant-santam-insurance Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.

• Microsoft Excel
• Microsoft Office
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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