Customer Care Agent

In brief

Overview This role is for a Customer Care Agent at eMedia Investments. The agent will be responsible for assisting eMedia customers with enquiries, complaints, comments, and suggestions related to the company's product offerings, which include Openview, e.tv, eVOD, and any other products introduced by eMedia. What you will do * Assist eMedia customers with enquiries, complaints, comments and suggestions relating to the Company's product offerings. * Respond to and resolve customer enquiries, complaints, comments and suggestions in a professional and timely manner. * Provide accurate information, guidance and advice regarding Openview and other eMedia products and services. * Assist customers across the OMNI channel and other designated communication platforms. * Promote customer satisfaction, brand loyalty and positive customer experiences through excellent service delivery. * Ensure that customer interactions are managed effectively and concluded within the required timeframes. * Maintain accurate and up-to-date customer information by capturing, verifying and updating customer details on the relevant systems in accordance with established procedures. * Foster and maintain strong interpersonal and team relationships to create a stable and collaborative working environment. * Contribute positively to team dynamics to ensure the successful achievement of collective objectives. Requirements (from the original advert) * **Qualifications**: National Senior Certificate NQF Level 4 - Essential * **Experience**: 1 year in Customer Service - Essential * **Language Proficiency**: English - Intermediate * **Technology Proficiency**: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) - Basic * **Technical / Job Specific Competencies**: * Accuracy / Attention to Detail * Contributing to Team Success * Participation * Initiating Action * Applied Learning Who should apply Candidates with a National Senior Certificate (NQF Level 4) and at least one year of essential experience in customer service are encouraged to apply. Applicants should possess intermediate English language proficiency and basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). The ideal candidate will demonstrate strong accuracy and attention to detail, contribute positively to team success, be proactive in initiating action, participate effectively, and show a willingness for applied learning, all while managing customer relationships professionally across various platforms. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/customer-care-agent-emedia-investments-3 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Microsoft Excel
• Microsoft Office
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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