Senior Account Manager
- Location
- Johannesburg, Gauteng
- Closing date
First listed . Last checked at source .
In brief
Overview This Senior Account Manager role is with a specialist IT managed services business based in Johannesburg. The company operates across infrastructure, connectivity, procurement, and cloud solutions, supporting a portfolio of strategic clients with end-to-end technology services. The team fosters a focused, delivery-driven culture that trusts its people, values results, and offers autonomy. This opportunity is for an individual to fully own a portfolio of key and strategic accounts, acting as a trusted technology advisor and ensuring clients are not just satisfied but genuinely better positioned through the partnership. The role requires a blend of technical understanding and commercial instinct, engaging with both technical and executive stakeholders. What you will do * Build and maintain strong relationships with client stakeholders and decision-makers across the assigned portfolio. * Act as a trusted technology advisor, understanding each client's business goals, current environment, and future needs. * Identify and develop opportunities to improve, expand, or modernise client ICT environments. * Develop new business opportunities within existing accounts and maintain a healthy opportunity pipeline. * Manage quotations, proposals, renewals, and commercial discussions end to end. * Collaborate with technical teams to develop appropriate, well-scoped solutions for client requirements. * Coordinate with operations, procurement, and project delivery teams to ensure client requirements are met successfully. * Conduct regular service reviews and strategic account meetings, covering SLA performance, project updates, and outstanding actions. * Manage client expectations and assist with escalations where required. * Maintain accurate and up-to-date records of client information, pipeline activity, and opportunities in relevant systems. * Keep clients informed of relevant developments in technology, security, and service delivery. Requirements (from the original advert) * 8 or more years of experience in account management, client management, or the broader ICT industry. * Strong background in managed services, systems integration, or a similar technology environment. * Demonstrated ability to manage large, complex, or strategically important client accounts. * Proven track record of building long-term client relationships and growing revenue within existing accounts. * Comfortable engaging with senior executives as well as technical teams. * Solid commercial awareness with experience in solution selling. * Experience managing quotations, proposals, renewals, and commercial negotiations. * Good working knowledge of Microsoft 365, cloud, networking, cybersecurity, backup and recovery, SaaS, VOIP, and IT infrastructure. * Experience using CRM, PSA, or ITSM platforms to manage pipelines and client activity. * Excellent communication and presentation skills with strong attention to detail. * Valid driver's licence and reliable transport for client site visits. * Relevant technology, vendor, ITIL, cloud, networking, or cybersecurity certifications are advantageous. Who should apply This role is ideal for an experienced professional with 8 or more years in account or client management within the ICT industry, particularly someone who knows the ICT space inside out and thrives on building effective relationships. The successful candidate will have a strong background in managed services or systems integration, a demonstrated ability to manage complex or strategic client accounts, and a proven track record of growing revenue. They should be comfortable engaging with both senior executives and technical teams, possess solid commercial awareness with solution selling experience, and be proficient in managing commercial processes. Essential qualities include a good working knowledge of various IT domains (e.g., Microsoft 365, cloud, cybersecurity), experience with CRM/PSA/ITSM platforms, excellent communication skills with attention to detail, and a valid driver's licence with reliable transport. Relevant technology certifications are considered an advantage. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/senior-account-manager-kontak-recruitment Source: myjobmag
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
At a glance
- Microsoft Office
- Driver's licence
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
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