Branch Consultant/ Financial Advisor - Bethlehem

Sanlam Group

Location
Bethlehem, Free State
Minimum qualification
Matric / Grade 12
Closing date

First listed . Last checked at source .

In brief

**Overview** This role is for a Branch Consultant/Financial Advisor with the Sanlam Group in Bethlehem. The primary purpose is to promote Sanlam Retail Mass (SRM) products and increase market share. This involves providing financial advice and a high level of client service within a branch context, as well as identifying opportunities for client optimization and cross-selling value-added products. Sanlam emphasizes building strong, lasting relationships with its employees and offers various opportunities for growth and development across its business clusters including Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, MiWay, and the Group Office. **What you will do** The successful candidate will be responsible for a range of activities including: * **Sales Delivery:** Gaining and maintaining an in-depth understanding of SRM product ranges, understanding customer needs, financial goals, and means to provide appropriate products, continuously updating customers on product changes, managing the implications of product changes on client portfolios, validating client details according to regulatory requirements, submitting new business, conducting due diligence to identify and flag risks, and managing personal capacity to prioritize appointments and capitalize on walk-in clients. * **In-branch Client Service and Client Retention:** Servicing and managing client profiles to ensure retention, sending payment reminders, conducting follow-ups to address queries, managing and reporting on Not Taken Up (NTUs) clients with corrective actions, managing the persistency of client payments, gaining insight into client risk profiles to provide support, consulting on alternative payment arrangements, applying product knowledge for policy cancellations and alternatives, and resolving or escalating client queries while providing continuous feedback. * **Quality, Compliance and Continuous Development:** Staying up to date with and adhering to compliance and quality standards, maintaining personal registration, product knowledge, and CPD points, identifying and flagging potentially fraudulent activities, keeping and storing relevant records of advice, and logging all activities according to regulations and standard operating procedures for reporting. * **Monthly Planning and Reporting:** Reporting on daily activities using relevant technology platforms, collating data for weekly and monthly reporting deadlines, and performing any ad-hoc requirements as requested by the Retail Branch Manager. **Requirements (from the original advert)** * **Qualification and Experience:** * 1-year experience in a sales or marketing capacity * Experience within insurance branches an advantage * Matric Grade 12 * RE5 advantageous * FAIS Compliant Wealth Management as per DOFA requirements. * Class of Business training to be completed within 12-months of employment * **Knowledge and Skills:** * Broker Support * Administration and processing of new and existing business * Business Building * Partnership Building * Coach and develop others * **Personal Attributes:** * Business insight - Contributing independently * Decision quality - Contributing independently * Builds effective teams - Contributing independently * Plans and aligns - Contributing independently * **Core Competencies:** * Cultivates innovation - Contributing independently * Customer focus - Contributing independently * Drives results - Contributing independently * Collaborates - Contributing independently * Being resilient - Contributing independently **Who should apply** This role is suitable for individuals with at least one year of experience in a sales or marketing capacity, holding a Matric Grade 12 qualification, and who are FAIS Compliant in Wealth Management. Candidates who are self-starters and capable of contributing independently across various business functions, including decision-making, team building, planning, innovation, customer focus, and driving results, are encouraged to apply. A commitment to continuous development, compliance, and resilience in a collaborative environment is essential. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/branch-consultant-financial-advisor-bethlehem-sanlam-2 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

Job description

What will you do? To promote Sanlam Retail Mass SRM’s products and increase market share through: * Providing sound financial advice and a high level of client service in a Branch context. * Creating opportunities for client optimisation and cross selling of value-added products What will make you successful in this role? Sales Delivery: * Gain and maintain an in-depth understanding of SRM product ranges. * Gain an understanding of the customer’s needs, financial goals and means, and provide the right product or selection of products that will satisfy the goals of the customer in the best and most affordable way possible. * Continuously update and inform customers of new products, or changes in existing products. Manage, review, and incorporate the implications of product changes on the customer’s portfolio accordingly. * Validate client details in line with product and regulatory requirements. Submit new business through the right channels. * Conduct due diligence on clients to identify and flag risks. * Manage own capacity to ensure daily appointments are being prioritised while allowing time for and capitalising on walk-in / non-appointment clients. In-branch Client Service and Client Retention: * Responsible for servicing and managing all client profiles to ensure clients remain on the books. * Send payment reminders, conduct follow-ups, and remain in contact to address potential queries or to provide support. * Manage and report on NTUs clients Not Taken Up by putting controls in place, and taking corrective actions where required. * Manage persistency of client payments in favour of both the branch and the client. * Gain insight into client risk profiles to proactively identify where support will be required. * Consult with clients on alternative payment arrangements and ensure it gets processed through and noted on the right platforms. * Responsible for in-branch servicing in line with client experience standards: * Apply product knowledge to accurately guide clients through policy cancellations and provide alternative options. * Resolve various types of client queries in the branch as far as possible or escalate queries to the right stakeholders by using the existing escalation framework. Follow up on the status and continuously provide feedback to the client. Quality, Compliance and Continuous Development: * Remain up to date with and continuously adhere to compliance and quality standards. * Keep up to date with own registration, product knowledge and maintenance of own CPD points. * Identify risks and flag potentially fraudulent activities. * Keep and store relevant records of advice. * Log all activities as per regulations and standard operating procedures, and provide data to relevant stakeholders to inform reporting and decision making Monthly Planning and Reporting: * Responsible for reporting on activities daily, through using relevant technology platforms. * Collate data on activities to deliver on weekly and monthly reporting deadlines. * Perform any ad-hoc requirements as requested by the Retail Branch Manager Qualification and Experience: * 1-year experience in a sales or marketing capacity * Experience within insurance branches an advantage * Matric Grade 12 * RE5 advantageous * FAIS Compliant Wealth Management as per DOFA requirements. * Class of Business training to be completed within 12-months of employment Knowledge and Skills * Broker Support * Administration and processing of new and existing business * Business Building * Partnership Building * Coach and develop others Personal Attributes * Business insight - Contributing independently * Decision quality - Contributing independently * Builds effective teams - Contributing independently * Plans and aligns - Contributing independently Build a successful career with us * We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development. Core Competencies * Cultivates innovation - Contributing independently * Customer focus - Contributing independently * Drives results - Contributing independently * Collaborates - Contributing independently * Being resilient - Contributing independently

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