Broker Client Services Agent

In brief

**Overview** This role is for a Broker Client Services Agent at MiWay Insurance. The company is seeking a strong candidate to join their Broker Client Services Team, responsible for engaging with clients and brokers, handling queries, and performing underwriting when required. MiWay Insurance, as part of the broader Sanlam group, aims to build lasting relationships with its employees and offers opportunities for career and personal development across its five business clusters. **What you will do** The Broker Client Services Agent will be responsible for attending to incoming queries received telephonically or via email from both Brokers and Broker clients. Key responsibilities include: * Doing underwriting when requested by the client or broker. * Assisting with amendments to clients’ policies. * Providing brokers with constant feedback on queries. * Attending to Quality Assurance (QA) corrections as identified by the QA department. **Requirements (from the original advert)** * **Minimum Qualification:** * Regulatory Exam RE 5 * Matric / NQF 4 * Full FAIS Credits * **Minimum Experience:** * Minimum 3 years Insurance administrative experience * Exposure to the broker or dealer servicing environment * Minimum 3 years Personal Lines Underwriting experience * **Competencies Required:** * Organized * Self-disciplined * Self-motivated * Analytical * Attention to detail * Excellent administrative Skills * Good communication skills * Able to work flexible hours * Customer focus * Active listening skills * Results oriented * Teamwork * Follow up – must be able to establish procedures to monitor that, which has been promised and delivered * Good MS Office skills * Ability to plan and manage time efficiently * **Knowledge and Skills:** * Customer Service * Team Support * Administration * Quality, compliance and accreditation * **Personal Attributes:** * Communicates effectively - Contributing dependently * Decision quality - Contributing dependently * Action orientated - Contributing dependently * Optimises work processes - Contributing dependently **Who should apply** The ideal candidate is described as a very strong applicant who is passionate about people and capable of displaying professionalism in their dealings with both clients and Brokers. **Deadline** 23 OCTOBER 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/broker-client-services-agent-miway-insurance-limited-2 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.

• Microsoft Office
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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