Bank DC Team Leader
- Location
- Johannesburg, Gauteng
- Minimum qualification
- Matric / Grade 12
- Closing date
First listed . Last checked at source .
In brief
Here is the rewrite of the job description into the MANDATORY structure: **Overview** This role at Discovery is for a Bank DC Team Leader, focused on leading, managing, and mentoring a team of Telesales consultants to consistently achieve required targets. The Team Leader is responsible for facilitating all necessary actions from direct and indirect reports, orienting new sales staff, and improving the job performance and sales of existing staff. Key responsibilities include delegating tasks, assigning work based on skills, guiding staff to ensure quality, and addressing non-adherence and poor performance in line with company policy. The role also requires ensuring staff participation in rewards and recognition programs and that development plans are in place as part of performance discussions. **What you will do** The successful candidate will be expected to: * Lead and manage a team of 11 – 13 telesales agents. * Perform performance management, coaching, and development for the team. * Drive staff to achieve required targets and be accountable for the team's overall sales targets. * Conduct assessment of consultants' calls (QA). * Assist with interviews and role plays. * Deal with escalated queries. * Ensure open communication and engagement for all team members. * Ensure adherence to internal policies. * Inspire, motivate, and support the team. **Requirements (from the original advert)** * Grade 12 (essential) * 4 years outbound/inbound experience (essential) * 3 years Team Leader/leadership experience * Computer literate (MS Office, especially Excel – essential) * Regulatory Exam and NQF 5 FAIS credits **Who should apply** The ideal candidate for this role is sales-driven, quality-focused, and people-oriented, demonstrating excellent communication, strong interpersonal, and leadership skills. They should possess attention to detail, strong problem-solving and decision-making abilities, and the capacity to handle complex and challenging situations. Excellent time management skills, organizational awareness, and the ability to work within a team and foster the correct culture are also important. A BCOMM or related degree will be advantageous. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/bank-dc-team-leader-discovery-limited-3 Source: myjobmag
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
At a glance
- Microsoft Excel
- Microsoft Office
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
Before you apply
- Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
- Legitimate employers do not charge application, registration or training fees.
- Don't send your ID or bank details before you have confirmed the employer is real.
Before you apply
- Read the full advert and confirm you meet the minimum requirements before applying.
- Tailor your CV headline and most recent experience to the job title and key skills.
- Note the closing date and reference number, and keep a copy of what you submit.
- Apply only through the employer or job board link — never pay to apply.