Administration Clerk: Information Management

In brief

**Overview** This role is for an Administration Clerk specializing in Information Management within the Western Cape Department of Health and Wellness. This department is part of the Government of the Western Cape and is responsible for delivering public healthcare services to the population of the Western Cape province in South Africa. The position focuses on managing and supporting information systems and data within Metro Health Services. **What you will do** * Collect, collate, validate, analyse, and present corporate information and management information products for Metro Health Services. * Compile routine and ad hoc reports, dashboards, graphs, presentations, and other decision-support products. * Support the administration of designated business systems, including user account administration, user support, access management, system testing, user onboarding, and training activities, for key identified systems such as SWIMS, SPV, and other approved systems. * Develop and maintain approved digital solutions using Microsoft Excel, Power BI, Power Apps, Power Automate, Forms, and SharePoint to improve business processes and reporting. * Provide first-line Information Technology and end-user support for computers, laptops, monitors, printers, peripherals, approved software, and connectivity issues, including recording, tracking, and escalating incidents. * Provide meeting-room, boardroom, and audio-visual support, including for Microsoft Teams meetings, hybrid meeting environments, and presentation technologies. * Maintain Information Technology asset registers, support device allocation and verification processes, administer DITCOM applications, and manage ICT consumables and related administrative processes. * Support allocated Metro East or Metro West portfolios while providing cross-cover and support across Metro Health Services where required. **Requirements (from the original advert)** * Minimum educational qualification: Senior Certificate (Grade 12) or equivalent qualification. * Experience: * Appropriate experience in information management, data administration, records administration, reporting, or office administration. * Appropriate experience in collecting, validating, analysing, and presenting information using spreadsheets, reports, graphs, and presentations. * Appropriate experience supporting users on information systems, digital platforms, or business applications. * Appropriate experience in healthcare information systems. * Inherent requirements of the job: * Valid (Code B) driver's licence. * Willingness to travel between Department of Health and Wellness facilities across Metro Health Services to conduct system support, asset verification, and service support visits when required. * Willingness to work overtime when operationally required and authorised. * Ability to maintain confidentiality and ensure responsible management of information, records, and user access permissions. * Competencies (knowledge/skills): * Good analytical, organisational, and problem-solving skills. * Sound information management, reporting, and data quality skills. * Advanced computer literacy with strong Microsoft Excel skills and the ability to prepare dashboards, reports, and presentations. * Knowledge of Microsoft 365 applications including Word, Excel, PowerPoint, Teams, and SharePoint. * Knowledge of Microsoft Power Platform technologies including Power BI, Power Apps, and Power Automate. * Ability to provide first-line systems administration and digital support. * Ability to provide first-line IT support and troubleshoot common hardware, software, and connectivity issues. * Knowledge of asset administration, records management, and audit requirements. * Strong customer service orientation and the ability to work independently and within a multidisciplinary team. **Who should apply** An ideal candidate for this role possesses a Senior Certificate (Grade 12) or equivalent and has appropriate experience in information management, data/records administration, reporting, or general office administration, specifically in collecting, validating, analysing, and presenting information. The candidate should have experience supporting users on information systems, digital platforms, or business applications, preferably within healthcare. Essential qualities include holding a valid Code B driver's licence, a willingness to travel and work overtime as needed, and a strong commitment to maintaining confidentiality. The successful applicant will demonstrate good analytical, organisational, and problem-solving skills, coupled with sound information management, reporting, and data quality abilities. Advanced computer literacy, especially with Microsoft Excel, Microsoft 365 applications, and Microsoft Power Platform technologies, is crucial. The individual must be capable of providing first-line systems administration, digital support, and IT troubleshooting, and have knowledge of asset administration, records management, and audit requirements. A strong customer service orientation, along with the ability to work both independently and collaboratively within a multidisciplinary team, is highly valued. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/administration-clerk-information-management-western-cape-department-of-health-and-wellness-9 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Power BI
• Microsoft Excel
• Microsoft Office
• Customer service
• Driver's licence

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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