Customer Relations Officer, Provincial Regulatory Entity: Eden
Western Cape Mobility Department
- Location
- Western Cape
- Salary (as advertised)
- R338 106 – R398 277 per year
- Minimum qualification
- Diploma
- Closing date
First listed . Last checked at source .
In brief
**Job Title**: Customer Relations Officer, Provincial Regulatory Entity: Eden **Company**: Western Cape Mobility Department **Overview** This is a Customer Relations Officer position located within the Provincial Regulatory Entity: Eden, which is part of the Western Cape Mobility Department, Western Cape Government. The role offers a salary of R338 106 - R398 277 per annum (Level 07). **What you will do** The key responsibilities for this role include: * Rendering assistance with the handling of enquiries. * Client Service and Application Administration. * Business Process Improvement and Operational Support. * Rendering administrative support services. **Requirements (from the original advert)** * An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher qualification). * A minimum of 1–year relevant administrative support experience. * **Competencies (Knowledge of and working experience)**: * Legislation, regulatory frameworks, policies and best practices relevant to the line functions. * Use information systems that support the management of knowledge and information relating to the line function. * Administer the National Land Transport Act (Act No. 5 of 2009). * Administer the Road Transportation Act (Act No. 74 of 1977). * Administer the Western Cape Road Transportation Amendment Law Act (Act No. 8 of 1996). * Administer the National Land Transport Regulations, 2009. * Manage the functions, activities, processes and procedures of a Provincial Regulatory Entity. * Process applications for operating licences. * Manage financial management, monitoring and reporting procedures, systems and reports of the Directorate. * Perform general office administration and database management. * Manage financial processes in accordance with the Public Finance Management Act, 1999, National Treasury Regulations, Provincial Treasury Instructions and other applicable financial policies, prescripts, directives and collective agreements. * **Skills**: * Perform numeracy and literacy functions. * Use computer systems effectively. * Communicate effectively in the required language. * Manage projects. * Perform accounting, finance and audit functions. * Conduct economic, financial and statistical analysis. * Perform legal administration. * **Other**: * Compile and present reports. * Solve problems. * Communicate effectively. * Plan and organise activities. * Conduct research. * Work effectively under pressure. * Work irregular hours when required. * Meet tight deadlines. **Who should apply** The ideal candidate for this Customer Relations Officer role is an individual with an appropriate 3-year tertiary qualification and a minimum of one year of relevant administrative support experience. They should possess comprehensive knowledge of relevant legislation, regulatory frameworks, and financial management practices, especially pertaining to land transport and provincial regulatory entities. Essential skills include strong administrative abilities, effective computer usage, clear communication, project management, problem-solving, planning, organization, research capabilities, and the capacity to work effectively under pressure and meet tight deadlines, potentially involving irregular hours. **Deadline** Not specified **Reference** Original posting: https://www.govpage.co.za/vacancies/western-cape-mobility-department-vacancies-dpsa-circular-37-of-2026#spani-ref-wcmd-62-2026 Source: govpage
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Job description
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