Administration Manager

In brief

**Overview** This is an Administration Manager position at Momentum Metropolitan Holdings. The role is focused on overseeing administrative operations, ensuring high-quality client service, managing workflows, and leading a team within the financial services industry. Key aspects include stakeholder relationship management, process improvement, reporting, and upholding governance and compliance standards. **What you will do** * Establish productive operational relationships with key stakeholders in the various channels and administrative teams. * Monitor and evaluate operational processes for quality and effectiveness and make adjustments as required. * Manage a comprehensive client service function, ensuring timeous and accurate service delivery. * Manage daily workflow and effective resource planning; identify and resolve problems; ensure Service Level Agreements adherence and production statistics. * Deliver quality and meaningful reports on client service within agreed timeframes. * Identify and report new trends in the market, and identify and report system-related problems. * Review performance targets in line with business objectives and realities to ensure optimal performance is maintained. * Engage with and retain clients within the current portfolio. * Ensure effective and consistent service delivery and support to external clients in line with company values and TCF principles. * Ensure effective and consistent service delivery and support to all internal clients. * Define service practices which build rewarding relationships, encourage innovation, and allow others to provide exceptional client service. * Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed. * Create a positive work climate and culture. * Demonstrate exemplary leadership behaviour, through personal involvement, commitment, and dedication in support of organisational values. * Enable a learning and growth culture whereby information regarding successes, issues, trends, and ideas are actively shared between team members. * Effectively manage performance within the team in order to ensure business objectives are achieved. * Encourage innovation, change agility, and collaboration within the team. * Implement sound financial controls and monitor and manage expenditure relative to budget. * Take responsibility for the unlocking of operational efficiencies. * Implement risk management, governance, and compliance policies in own practice area. * Manage governance and risk exposure liability. **Requirements (from the original advert)** * Matric * Related qualifications/Degree. * 6-8 years' experience in the financial services industry. **Who should apply** The ideal candidate is an experienced professional in the financial services industry with a strong background in administration and operational management. They should possess strong leadership qualities, including the ability to drive change, foster innovation, and inspire a positive, collaborative, and learning-oriented team culture. Candidates must demonstrate excellent business acumen, a strong commitment to client service, a drive for results, and an understanding of governance, risk management, and financial controls. Self-awareness, insight, impact, influence, and an appreciation for diversity and inclusiveness are also key competencies for this role. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/administration-manager-momentum-metropolitan-holdings-limited-2 Source: myjobmag

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At a glance

• At least 6 years of experience.

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