Retail Operations Efficiency Manager

In brief

**Overview** This role at Dis-Chem Pharmacies is for a Retail Operations Efficiency Manager, responsible for designing, implementing, and continuously improving the operational systems, processes, and frameworks that enable consistent, high-quality store execution across the company's retail network. **What you will do** The successful candidate will: * Translate retail operations efficiency strategy into actionable processes, tools, initiatives, and routines for stores. * Design and implement operational processes, Standard Operating Procedures (SOPs), and frameworks to drive consistency, simplicity, and efficiency across the store network. * Manage national labour productivity frameworks, including workforce modelling, scheduling optimisation, and time and motion analysis. * Drive Return on Investment (ROI) on operational staffing investments through evidence-based productivity management. * Analyse labour data to identify productivity gaps and implement targeted improvement interventions. * Lead continuous improvement initiatives, identifying and eliminating operational friction and inefficiency at store and regional levels. * Deliver centralised operational support to resolve store issues efficiently and consistently within defined Service Level Agreements (SLAs), proactively tracking trends, surfacing risks early, and driving preventative action to reduce recurring issues. * Standardise operational tools and routines to reduce execution complexity and improve store performance metrics. * Monitor execution and drive corrective actions where required. * Lead specialist functions including Retail Systems and Process Excellence, Retail Productivity, and Retail Operations Support to ensure operational efficiency, labour productivity, and issue resolution are delivered at scale. * Co-ordinate and execute new processes, systems, and operational routines, partnering with store and regional retail management in line with strategy, target benchmarks, and best practice. * Build strong relationships with operations and admin, store, regional, divisional managers, and cross-functional partners to drive aligned, cohesive operational execution. * Work closely with IT and technology partners to identify system inefficiencies and drive simplification and improvement. * Maintain accurate and current operational performance reporting, escalating material issues to the Head of Retail Operations Efficiency. * Ensure completion of store operational audits and implement corrective actions. * Ensure compliance with operational policies, SOPs, and regulatory requirements across the retail network. **Requirements (from the original advert)** * Degree or diploma in business, operations, industrial engineering, supply chain, or a related field OR 5-7 years of experience in retail operations, administration, process optimisation, continuous improvement, or store efficiency roles. * Experience leading operational and store transformation/improvement initiatives. * Strong retail operations understanding and knowledge of retail store environments, SOPs, and execution frameworks. * Capability in labour modelling, workforce planning, and scheduling optimisation. * Detail-oriented with the ability to think big-picture. * Strong analytical and data-driven decision-making skills. * Strong problem-solving and implementation skills, with an execution and delivery focus. * Demonstrated expertise in continuous improvement, process optimisation, and lean methodologies. * Effective stakeholder engagement and cross-functional collaboration skills. * Ability to translate strategy into practical, scalable store solutions. **Who should apply** This role is suited for a professional with a background in business, operations, industrial engineering, or supply chain, or extensive experience (5-7 years) in retail operations and efficiency-focused roles. The ideal candidate will have demonstrated experience leading operational and store transformation initiatives, possessing a strong understanding of retail environments, labour productivity, and continuous improvement methodologies like Lean. They should be highly analytical, detail-oriented yet able to grasp the big picture, proficient in problem-solving and implementation, and skilled in stakeholder engagement to translate strategic objectives into practical, scalable solutions across a retail network. **Deadline** 22nd October, 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/retail-operations-efficiency-manager-dis-chem-pharmacies Source: myjobmag

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At a glance

• At least 5 years of experience.

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