Retail Field Trainer

In brief

**Overview** This role at Sasol is for a Retail Field Trainer responsible for training, coaching, and developing site staff across various Sasol Convenience Centre operations including Forecourt, Carwash, Bakery, Back office, and C-store. The position involves facilitating theoretical and practical training, assessing staff knowledge, driving optimal customer service to maximize profit for both franchisees and Sasol, and enforcing compliance with Sasol brand and operating standards. **What you will do** * Draw up and submit a two-weekly site visit schedule using recommended platforms. * Develop, evaluate, and update Retail site training material. * Ensure successful implementation of retail programs and initiatives. * Conduct theoretical and practical assessment of site staff performance and recommend corrective action where required. * Facilitate Retail site Training programs and assess compliance. * Provide handholding support during site opening and ensure smooth handover to franchisees. * Ensure efficient opening of new sites with error-free execution of tasks during site opening. * Assess site staff ongoing in the execution of their work and take corrective/remedial action to ensure that staff behavior reflects compliance. * Ensure that applicable sites complete online mandatory training programs. * Provide support to sites having challenges with access to the online training platform. * Implement initiatives to maintain or improve customer service results. * Provide support to Retail Account Managers and Regional Franchise Managers in meeting the demands of the retail network. * Work in collaboration with RAMs and Franchisees/Site managers to maximize the customer service rendered on site. * Continuously seek and propose ways to improve the effectiveness of training via toolbox sessions, in person training, and on the job coaching. * Liaise with internal and external stakeholders and provide training reports and feedback. * Manage stakeholder relationships and act as a Sasol Ambassador to build the credibility of the company. **Requirements (from the original advert)** * **Formal Education:** * University Bachelor’s Degree * ETPD Qualification would serve as an advantage * **Minimum Experience:** * 4+ relevant years where customer service was a prominent requirement of the job, and where facilitation/presentation skills were required * Retail training and coaching experience * Basic knowledge of e-Learning * **Competencies:** * Collaboration: The action of working with someone to produce something. * Customer Focus: A continuing focus on the needs and requirements of customers and clients, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs. * Problem Solving: Is a step-by-step process of defining a problem, searching for information, and testing a series of solutions until the problem is solved. In involves critical thinking, analysis and persistence. * Self-Mastery: Takes accountability for driving own growth through developing self-awareness, reflecting, seeking feedback and self-correcting. **Who should apply** Candidates should possess a University Bachelor’s Degree (with an ETPD Qualification being an advantage) and at least 4 years of relevant experience, particularly in roles emphasizing customer service, facilitation, and presentation. Ideal applicants will have a background in retail training and coaching, basic e-learning knowledge, and demonstrate competencies in collaboration, customer focus, problem-solving, and self-mastery. They should be capable of developing and delivering training, assessing performance, supporting new site operations, and managing stakeholder relationships to enhance customer service and ensure brand compliance within a retail convenience centre environment. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/retail-field-trainer-sasol Source: myjobmag

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At a glance

• Customer service

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