TEMS Administrator DSV

In brief

**Overview** The TEMS Administrator DSV role at CHEP is focused on delivering exceptional customer service and cultivating strong relationships with clients. This position acts as the primary point of contact for customers, providing support for query resolution and operational issues to ensure the seamless operation of CHEP's customer contact functions. The administrator will proactively manage customer accounts, encompassing reconciliations, scheduling, and administrative support, all aimed at enhancing operational efficiency and overall customer experience. **What you will do** * Build and maintain strong customer relationships through effective communication, timely query resolution, and proactive identification of potential issues. * Reconcile customer accounts, manage equipment balances, and ensure the accurate processing of customer requests on systems such as Siebel. * Coordinate and arrange the telephonic collection of pallets, managing EMS customer balances and suspended movements for resolution. * Conduct site visits, schedule calls, and provide feedback and corrective recommendations to customers and Business Managers to address operational issues. * Investigate and resolve queries from customers and internal teams, ensuring prompt follow-up and adherence to recommendations. * Provide electronic system support to the local client base, including managing the helpdesk function where applicable. * Perform general office administration tasks, including handling the switchboard, filing, and participating in team projects and initiatives. * Serve as a backup for TEMS and other team members as needed, contributing to a collaborative and supportive team environment. **Requirements (from the original advert)** Not specified **Who should apply** Individuals whose motto is exceptional customer service should consider this role. The ideal candidate will be capable of building and maintaining strong customer relationships, resolving queries, managing accounts, and providing administrative support. They should be proactive, detail-oriented, and able to provide electronic system support while also performing general office administration and contributing to a collaborative team environment. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/tems-administrator-dsv-chep Source: myjobmag

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At a glance

• Customer service

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