Revenue and Reservations Supervisor
- Location
- Western Cape
- Minimum qualification
- Matric / Grade 12
- Closing date
First listed . Last checked at source .
In brief
**Overview** The role of Revenue and Reservations Supervisor at Tych Business Solutions involves leading the reservations team and overseeing booking operations across all channels. This position is crucial for supporting service quality, ensuring efficient guest communication, maintaining accurate inventory and rate control, optimising revenue, generating management reports, and coordinating effectively with the Front Office and Sales teams. **What you will do** * Ensure all revenue streams and technical systems are optimised for maximum profitability. * Create, interpret, and forecast revenue reports in the absence of the Revenue Manager. * Supervise, train, and coach reservation agents to maintain a 95% service quality benchmark and efficient call and email response times. * Oversee daily processing of individual and group bookings, block arrangements, amendments, and cancellations across all channels. * Monitor room availability, rates, and channel allocations (OTAs, GDS, direct) to optimise occupancy and Average Daily Rate (ADR). * Provide group and conference quotes. * Compile daily, weekly, and monthly pickup, forecasting, and no-show reports for management review in the absence of the Revenue Manager. * Partner closely with the Front Office and Sales teams to communicate VIP arrivals, special guest requests, and group rooming lists. * Maintain guest confidentiality. **Requirements (from the original advert)** * Previous experience working as a Revenue and Reservations Supervisor in a Hotel environment. * Protel PMS experience would be beneficial. * Matric Certificate. * Strong system knowledge. * Strong leadership skills. * Meticulous attention to detail to the guest experience. * Personal and professional integrity of the highest standard. * Preference will be given to candidates from Franschhoek and neighbouring areas. **Who should apply** Candidates with previous experience as a Revenue and Reservations Supervisor in a hotel environment are encouraged to apply. The ideal candidate will possess a Matric Certificate, strong system knowledge, and proven leadership skills. They should demonstrate meticulous attention to detail, especially regarding guest experience, and uphold personal and professional integrity of the highest standard. Those with Protel PMS experience will be at an advantage. Preference is given to applicants from Franschhoek and neighboring areas. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/revenue-and-reservations-supervisor-tych-business-solutions Source: myjobmag
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Job description
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