Cleaning Manager - Cape Region

In brief

Overview This role is for a Cleaning Manager within Tsebo Cleaning Services, focusing on leading high-quality cleaning operations for a site located in Cape Town. The position requires a hands-on leader who thrives in a fast-paced environment and is passionate about service excellence. What you will do * Manage cleaning teams at a particular site, ensuring performance and attendance standards are consistently met. * Build and maintain strong client relationships through excellent service delivery. * Manage cleaning materials and stock levels, ensuring timely replenishment. * Use a labour management system (e.g., PRP) to plan and schedule labour to meet operational requirements. * Address HR matters including discipline, grievances, and performance management. * Conduct regular site inspections to ensure compliance with SLAs and quality standards. * Support contract retention through consistent service and client satisfaction. * Take full responsibility and management of your site. * Act with utmost urgency when attending to any client request and do so pro-actively. * Best allocate the resources of the contract to achieve maximum cleaning output, adhering to SLA stipulations for resource requirements. * Manage output-based contracts efficiently. * Together with HR, pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions. * Ensure work schedules/job cards are in place for each position and relevant to site. * Ensure consistently high service standards are maintained for all services in scope with regular inspections. * Ensure unit closures receive proper service until the last trading day, with all processes relating to staff, equipment, billing, and costs attended to within the month of closing. * Ensure contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation, and building strong client relationships with key client contacts. * Ensure cleaning methodology are strictly adhered to in line with company policies, quality programmes, and legislation. * Manage company assets by performing monthly spot checks on high value items, ensuring equipment is kept in good condition and repaired and serviced when required. * Ensure monthly completion of client specific records in sites where this is required, which may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters, and/or completion of client monthly surveys. * Work with HR to allocate staff to sites according to policies and procedure. * Ensure that all OHS act Occupational Health and Safety requirements are adhered to for site specific requirements in line with company policies, quality programmes, and legislation. * Continually identify potential for additional business within existing contracts and one-off cleaning opportunities. * Implement and manage initiatives and objectives as set out by clients and/or Tsebo Management, and support functions such as Quality Star Grading, Procurement, Training, or HR. * Ensure that the TCS brand is protected and represented professionally at all times. Requirements (from the original advert) * Strong knowledge of cleaning processes and hygiene standards. * Ability to interpret SLAs and conduct site audits. * Basic understanding of HR procedures and labour legislation. * Proficiency in MS Excel and operational reporting tools. * Excellent organisational and time management skills. * Strong people skills and knowledge of Industrial relations. * Strong on client relationships and strong communication skills. * Leadership skills. * Attention to detail. * Sense of urgency. * Problem solving experience. * Able to work under pressure. * Be flexible and adaptable. * Should be able to work independently. * Able to work independently and under pressure. * Able to work long hours, after hours, and some weekends. * Minimum Qualification: Matric / Grade 12. * Relevant tertiary Degree, Certificate or Diploma in Retail, Operations / Retail Management, or related field. * Proven experience in cleaning operations and staff supervision. Who should apply The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is passionate about service excellence. They should possess strong people and client relationship skills, a sense of urgency, and the ability to work independently under pressure, be flexible, and adaptable. Deadline 19th October, 2026 Reference Original posting: https://www.myjobmag.co.za/job/cleaning-manager-cape-region-tsebo-solution-1 Source: myjobmag

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At a glance

• Microsoft Excel
• Health and safety (OHS)

Extracted automatically from the advert; confirm requirements on the original listing.

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