Porter

In brief

**Overview** This role at Newmark Hotels is for a Porter, responsible for providing exceptional guest service, efficient handling of guest luggage, maintaining the appearance of front-office areas, and ensuring a welcoming, safe, and smooth guest experience, particularly during night shifts. **What you will do** * Uphold all company policies, procedures, and standard operating procedures (SOPs). * Deliver prompt and professional assistance to guest requests and concerns. * Maintain the cleanliness and presentation of front office areas. * Assist with luggage handling during guest arrivals and departures. * Support the rooming of guests when necessary. * Liaise with Duty Managers to arrange taxis and other guest transport needs. * Secure and tag guest luggage, ensuring proper storage and tracking. * Personalize guest service by learning and using guest names. * Promote hotel services and facilities through accurate product knowledge. * Handle guest queries or escalate them to reception as required. * Stay informed about VIPs, groups, and special events daily. * Follow end-of-shift procedures in line with company standards. * Perform additional duties as requested by management. **Requirements (from the original advert)** * Excellent communication skills * Fluent in English – written and verbal * Strong customer service orientation * Ability to remain calm under pressure and prioritize tasks * Team player with a positive attitude * Dependable and trustworthy, always acting in the best interest of the company * Flexible to work shifts, weekends, and public holidays **Who should apply** The ideal candidate is a customer-service oriented, dependable, and flexible individual with excellent communication skills in English. They should be a positive team player, able to remain calm under pressure, and trustworthy, especially when working shifts, weekends, and public holidays, including night shifts. A proactive approach to guest service and maintaining a welcoming environment is essential. **Deadline** 16th October, 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/porter-newmark-hotels-2 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

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