Technical Customer Success Manager – Pretoria

In brief

Overview Our client is seeking a Technical Customer Success Manager to join their Pretoria team. This role involves overseeing client success from initial implementation through expansion, focusing on helping customers maximize value from an AI platform. The successful candidate will be expected to work independently and deliver results. The company advertising the role is Accountancy Placements. What you will do * Oversee client success from implementation through expansion, helping customers maximize value from the AI platform. * Own end-to-end technical client success and onboarding. * Manage implementations and ensure seamless AI platform integration. * Serve as a technical liaison between clients and the engineering team. * Identify expansion opportunities and drive adoption of new features. * Conduct technical training, demos, and troubleshooting. * Build and refine technical processes that scale efficiently. Requirements (from the original advert) * Strong technical foundation with hands-on AI/ML or conversational AI experience. * High level of initiative and strong problem-solving ability. * Excellent communication skills with the ability to explain complex concepts clearly. * 3+ years’ experience in a technical customer success role. * Direct experience with AI or SaaS platforms. * Experience with voice systems, chatbots, or conversational AI. Who should apply An ideal candidate possesses a strong technical foundation in AI/ML or conversational AI, with at least 3 years of experience in a technical customer success role. They should have direct experience with AI or SaaS platforms, including voice systems, chatbots, or conversational AI. The candidate must demonstrate a high level of initiative, strong problem-solving abilities, and excellent communication skills to clearly explain complex technical concepts. They should be capable of working independently and delivering results in a role that spans technical client success from onboarding through expansion. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/technical-customer-success-manager-pretoria-accountancy-placements-1 Source: myjobmag

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At a glance

• At least 3 years of experience.

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