Technical Customer Success Manager – Cape Town
- Location
- Cape Town, Western Cape
- Closing date
First listed . Last checked at source .
In brief
**Overview** Accountancy Placements is seeking a Technical Customer Success Manager for their client's Cape Town team. This role involves taking ownership of technical client success from onboarding through to expansion, focusing on ensuring strong adoption of an AI platform, working autonomously, and driving measurable results. **What you will do** * Own end-to-end technical client success and onboarding. * Manage implementations and ensure seamless AI platform integration. * Serve as a technical liaison between clients and the engineering team. * Identify expansion opportunities and drive adoption of new features. * Conduct technical training, demos, and troubleshooting. * Build and refine technical processes that scale efficiently. **Requirements (from the original advert)** * Strong technical foundation with hands-on AI/ML or conversational AI experience. * High level of initiative and strong problem-solving ability. * Excellent communication skills with the ability to explain complex concepts clearly. * 3+ years’ experience in a technical customer success role. * Direct experience with AI or SaaS platforms. * Experience with voice systems, chatbots, or conversational AI. **Who should apply** Candidates with a strong technical background in AI/ML or conversational AI, coupled with at least three years of experience in a technical customer success role, would be suitable. Ideal applicants possess a high degree of initiative, strong problem-solving skills, excellent communication abilities to convey complex technical information clearly, and direct experience with AI, SaaS platforms, or related voice/chatbot systems. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/technical-customer-success-manager-cape-town-accountancy-placements-1 Source: myjobmag
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At a glance
- At least 3 years of experience.
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
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