Host (Duty Manager) – Ballito

In brief

**Overview** This role, a Host (Duty Manager) in Ballito, is offered by Accountancy Placements for their client. The position involves overseeing the guest experience and daily operations during a shift, with a focus on detail and guest satisfaction. **What you will do** * Take ownership of the in-house guest experience and provide personalised, professional service * Anticipate guest needs, manage special requests and resolve concerns effectively * Oversee Front Office, F&B, Housekeeping and Spa operations during the shift * Ensure smooth service flow and maintain high service and presentation standards * Conduct regular checks of guest rooms, public areas and dining spaces * Lead by example, support and guide team members, and ensure effective interdepartmental communication * Assist with Opera Cloud and Micros where required * Support reporting, handovers, guest records, and night audit when scheduled * Ensure compliance with health, safety, hygiene and company procedures **Requirements (from the original advert)** * Previous experience in a guest-facing hospitality role * Luxury or boutique hotel experience preferred * Strong interpersonal and communication skills with a natural guest-focused approach * Strong attention to detail and awareness of surroundings * Calm under pressure with good decision-making skills * Hands-on, professional, well-presented and willing to support across departments * Strong sense of ownership and accountability * Knowledge of Opera Cloud and Micros advantageous **Who should apply** Candidates should have previous guest-facing hospitality experience, with a preference for those from luxury or boutique hotels. The ideal applicant is detail-oriented, guest-focused, and possesses strong interpersonal and communication skills. They must be calm under pressure, capable of good decision-making, and exhibit a hands-on, professional, and well-presented approach, willing to support various departments. A strong sense of ownership and accountability is essential, and knowledge of Opera Cloud and Micros is considered advantageous. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/host-duty-manager-ballito-accountancy-placements Source: myjobmag

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