Assistant Director: Desktop Support REF NO: AD/DS/2026

In brief

Overview This role is for an Assistant Director: Desktop Support within the Northern Cape Office of the Premier (REF NO: AD/DS/2026). The position involves providing leadership and management for desktop support functions, overseeing ICT infrastructure, and offering technical guidance to the department's users and support technicians. What you will do * Assist in planning of ICT desktop support for the Department. * Ensure data integrity and computer maintenance. * Configure computer hardware and software. * Configure network devices and email accounts for all users in the Department. * Perform IT equipment maintenance and disposal by following prescribed procedure. * Assist with specification of ICT equipment. * Attend relevant meetings and development opportunities. * Develop, implement and monitor related risks, IT-related policies and procedures. * Ensure compliance with Relevant Public Service Regulations. * Supervise the ICT Infrastructure team, providing direction and developing staff to ensure team members are effective, motivated, accountable and provide a high level of service. * Oversee ICT project implementation, application support and ensure compliance with IT security standards. * Provide supervision and technical guidance to IT Support Technicians. * Manage service desk escalations. * Ensure SLA adherence. * Support interactive technologies. * Maintain IT asset registers while staying aligned with IT best practices and policies. Requirements (from the original advert) * National Diploma NQF level 6 in Information Technology/Computer Science-related qualification. * Three (3) years’ proven experience at supervisory level in Information Communication Technology support. * Specialist training with desktop and network support is essential. * Experience in Microsoft Systems and Server administration including Active Directory Users and Computers, Group Policy Management, Desktop Virtualisation Administration, and associated software. * Good computer skills including Excel, Word, PowerPoint and Outlook. * A valid driver’s licence. * **Competencies:** * Good interpersonal and communication skills (verbal and written). * Good administration, presentation and reporting skills. * Leadership and management skills. * Ability to maintain a high level of confidentiality. Who should apply This role is suited for an experienced and technically proficient IT professional with a National Diploma (NQF level 6) in Information Technology/Computer Science or a related field, coupled with a minimum of three years of supervisory experience in ICT support. The ideal candidate will have specialist training in desktop and network support, strong expertise in Microsoft Systems and Server administration (including Active Directory, Group Policy Management, and Desktop Virtualisation), and demonstrate leadership abilities in managing ICT infrastructure teams and projects. They should possess excellent communication, administration, and reporting skills, be adept at ensuring compliance with IT policies and regulations, manage service desk escalations, and maintain confidentiality, all while holding a valid driver's licence. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/assistant-director-desktop-support-ref-no-ad-ds-2026-northern-cape-office-of-the-premier Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.

• Microsoft Excel
• Driver's licence

Extracted automatically from the advert; confirm requirements on the original listing.

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