Assistant Store Manager - Gugulethu

In brief

**Overview** This role is for an Assistant Store Manager at iKhokha, based in Gugulethu. The position is part of the "iKTribe" and focuses on driving sales, energising the team, and creating exceptional merchant experiences within an iKStore. The company is seeking an individual who is commercially driven, people-focused, and thrives in a fast-paced retail environment. **What you will do** * Assist with the management of an iKStore, assuming full ownership and accountability when the Store Manager is not on site. * Drive monthly sales and activation ratios. * Perform staff route planning for outbound activities and proactively create revenue-generating opportunities in line with iKhokha performance goals. * Open and close the store in adherence to iKStore operating hours. * Assist in creating efficient and delightful merchant in-store experiences. * Act as immediate support to sales agents within the iKStore network. * Oversee stock management processes within the iKStore. * Be accountable for the performance of agents in the designated store, including dialling leads generated in the field for conversion and driving sales. * Assist with traction on online store ratings and provide excellent customer service. * Provide in-field supervision, training, and coaching to field and in-store agents. * Ensure adherence to store operating hours. * Provide assistance with in-profile creations for merchants and conduct check-ins with merchants previously visited by agents. * Monitor staff productivity daily as per company requirements and manage time and attendance. * Assist with stock management, including receiving and dispatching stock, weekly stock takes, and cycle counting. * Utilise basic understanding of POS systems for stock management and manage store asset registers. * Report back to internal stakeholders weekly and monthly on store performance. * Report to the Store Manager daily regarding feedback on general in-store activity. * Report to logistics/finance on any stock queries. * Report on required market insights within the designated area. **Requirements (from the original advert)** * National Senior Certificate Matric is required. * Minimum 1 year field or retail experience, ideally in an Assistant Store Manager or similar role. * Cold calling sales experience with the ability to convert cold and warm leads gathered by sales staff. * Proficiency in MS Office, specifically Word, Outlook, and Excel, as well as experience in CRM systems, preferably Hubspot. * An understanding of retail and branch operating dynamics. * Basic understanding of logistics processes and best practice of managing stock inflows and outflows. * Strong skills in professional communication over the phone. * Strong commercial skills and business acumen, with the ability to execute against sales and customer service targets. * Strong interpersonal and people management skills with proven ability to coach and energise salespeople in the branch environment. * Strong communication skills with the ability to speak both English and a vernacular language within the designated store. * Organizational, planning and strong negotiation skills. * A confident and assertive communicator with strong influencing and negotiation skills. * Operationally strong with tactical thinking skills and solid analytical abilities. * Proven ability to manage sales performance against assigned targets. * Solutions oriented and excellent team-worker who is able to motivate, manage, coach and lead a junior team. **Who should apply** This role is suited for commercially driven, people-focused individuals who thrive in a fast-paced retail environment. The ideal candidate will be confident, assertive, operationally strong with tactical thinking, and possess solid analytical abilities. They should be solutions-oriented, an excellent team-worker, and capable of motivating, managing, coaching, and leading a junior team. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/assistant-store-manager-gugulethu-ikhokha Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 1 year of experience.

• Microsoft Excel
• Microsoft Office
• HubSpot
• Customer service
• Cold calling

Extracted automatically from the advert; confirm requirements on the original listing.

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