DCDS Health Team Leader Telesales(1DP)

In brief

**Job Title:** DCDS Health Team Leader Telesales(1DP) **Company:** Discovery --- **Overview** This role at Discovery is for a DCDS Health Team Leader Telesales, responsible for leading, managing, and mentoring a team of Telesales consultants to consistently achieve required targets. The role involves facilitating necessary actions from direct and indirect reports to meet objectives. The Team Leader is also tasked with orienting new sales staff, improving the job performance and sales of existing staff, and delegating tasks for staff grooming and development. This includes assigning tasks based on team members' skills, guiding them to ensure quality work, and addressing non-adherence or poor performance in line with the company's code of conduct. A key purpose is also to ensure staff participate in reward and recognition programs and have a development plan as part of their performance discussions. **What you will do** * Leading and managing a team of 11 – 13 telesales agents * Performance Management, coaching and developing team. * Drive staff to achieve required targets and is accountability for teams overall sales targets * Assessment of consultants calls - QA. * Assisting with interviews & Role plays. * Dealing with escalated queries. * Ensuring open communication and engagement to all. * Adherence to internal policies. * Inspire, motivate and support team. **Requirements (from the original advert)** * Grade 12 – essential * 4 years outbound/ Inbound experience – essential * 3 years Team Leader/leadership experience * Computer literate - MS Office, especially Excel – essential * Regulatory Exam and NQF 5 FAIS credits * BCOMM or related degree will be advantageous * Excellent communication skills * Sales Driven * Quality Focused * People-Orientated * Attention to detail * Strong Interpersonal Skills * Strong Leadership skills * Problem solving skills * Decision making Ability * Ability to handle complex and challenging situations * Excellent time management skills * Organizational awareness * Ability to work within a team and drive the correct culture **Who should apply** Candidates should be experienced Team Leaders with at least 3 years of leadership experience and 4 years of outbound/inbound telesales experience. They must possess a Grade 12 qualification, regulatory exam, and NQF 5 FAIS credits, with a BCOMM or related degree being advantageous. The ideal candidate is sales-driven, quality-focused, and people-oriented, demonstrating strong leadership, interpersonal, and communication skills. They must be adept at performance management, coaching, and developing a team of 11-13 agents, with a keen eye for detail and strong problem-solving and decision-making abilities. The role requires someone who can handle complex situations, manage time effectively, and foster a positive team culture. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/dcds-health-team-leader-telesales-1dp-discovery-limited-2 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Microsoft Excel
• Microsoft Office

Extracted automatically from the advert; confirm requirements on the original listing.

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