Sales and Service Consultant (Groblershoop)
- Location
- Northern Cape
- Minimum qualification
- Diploma
- Closing date
First listed . Last checked at source .
In brief
**Overview** This role is for a Sales and Service Consultant at Lesaka Technologies, located in Groblershoop. The position is focused on acquiring and educating customers, driving digital migration, managing sales and service activities, ensuring customer satisfaction, generating revenue, and maintaining strict compliance with financial regulations and internal procedures. **What you will do** * Acquire and educate customers for sales and service purposes. * Drive digital migration and ensure the activation of products, including cross-complementary items. * Engage with customers to identify their needs and aid in account servicing and origination. * Use systems to establish customer authenticity and protect information from unauthorized persons. * Perform all necessary regulatory checks for customers, including FICA, POPI, and NCR. * Handle client servicing tasks such as issuing cards and responding to client queries. * Refer matters outside the operational mandate to the team leader. * Adhere to principles of teamwork and accept guidance from senior colleagues. * Ensure revenue generation by meeting agreed sales targets. * Retain customers by providing timely client service and resolving complaints and queries. * Prevent account closures and operational losses by adhering to laid-down compliance procedures. * Comply with FAIS guidelines, operating with honesty and integrity within the code of conduct. * Adhere to Treat Customer Fairly (TCF), FICA, POPI, and NCR guidelines. * Refer any matters outside the laid down scoring to the team leader. * Operate within stipulated Levels and Limits. * Collate information regarding systems, clients, and processes to aid in improving the overall client experience. * Convert identified leads into successful sales. * Ensure activities support cost containment and reduction. * Educate customers on correct digital channels to maximize channel optimization. * Connect with customers by embodying the brand promise of “HIGH FIVE” and conversing in an understandable manner to provide helpful solutions and products. * Make customer activation a priority during onboarding. * Always conduct oneself in an ethical manner and adhere to TCF principles. * Optimize every customer interaction to migrate cash transactions and/or convert customers to digital and self-service channels. * Resolve all customer queries efficiently and within agreed timelines. * Achieve Sales and Service client retention by managing breakdown activities as per operational requirements. * Comply with procedures and processes contained in relevant business guidelines and understand associated risks. * Fulfill transactions above the set benchmark and provide an exceptional customer experience. * Demonstrate behaviour in support of organizational values. * Take accountability for own performance, personal, and career development. * Maintain an ability to adapt to ever-changing business and customer needs. * Contribute to the overall effectiveness and success of the team. * Improve knowledge and competencies by completing role-specific training. **Requirements (from the original advert)** * Minimum Qualification: NQF 4 Qualification * Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board * Regulatory Exam qualification * An appropriate recognised business Diploma or Higher Certificate at NQF level 6 * Microsoft office Computer Literate * Experience: 1-2 years related experience * FAIS – Yes **Who should apply** The ideal candidate for this role is a self-manager who actively strives to understand and fulfil customer needs, building valued relationships. They effectively handle upset customers by listening, empathizing, apologizing, and taking personal responsibility for resolutions. This individual accepts responsibility for their own development and jointly determines appropriate developmental activities with their manager, or can inspire others to develop. They anticipate changes in work tasks and the environment, using new situations as opportunities. The successful applicant considers the impact of their actions on people and systems, achieving their best results by working interdependently with teams. They value the talents of others, are committed to their team, and contribute to shared goals. They possess the confidence to achieve ambitious goals with a commercial mindset, celebrate success while guarding against complacency, and build trusting, productive relationships regardless of background. This individual is true to their word, demonstrates integrity by working transparently and upholding others' rights, and has a full knowledge and understanding of all regulatory rules and principles relevant to the role, adhering to them strictly and escalating potential risks. **Deadline** 20 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/sales-and-service-consultant-groblershoop-lesaka-technologies Source: myjobmag
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
At a glance
- At least 1 year of experience.
- Microsoft Office
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
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