AsstMgr-Banquets - Protea Hotel Fire & Ice! by Marriott® Menlyn Pretoria

In brief

**Overview** This is an entry-level management position as an Assistant Banquet Manager at the Protea Hotel Fire & Ice! by Marriott® Menlyn Pretoria, part of Marriott International. The role involves leading the banquet staff, personally assisting in executing events to set standards, and developing the team to deliver high-quality service. The Assistant Banquet Manager is also responsible for communicating performance expectations, training staff, and managing financial and administrative duties. **What you will do** * Manage departmental inventories and assets, including par levels and equipment maintenance. * Conduct monthly department meetings with Banquet captains and employees. * Maintain attendance logs for banquet employees. * Maintain and enforce established sanitation levels. * Adhere to and reinforce all standards, policies, and procedures (SOPs, LSOPs, etc.). * Ensure employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores. * Order supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs). * Use banquet beverage "Use" records to guide the banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory, and requisitioning liquor. * Understand the impact Banquet operations has on overall event success and manage activities to maximize customer satisfaction. * Schedule banquet service staff according to forecast and service standards, while maximizing profits. * Attend and participate in all pertinent meetings. * Lead shifts and actively participate in the servicing of events. * Apply and continually broaden knowledge of food and wine pairings, cutting-edge cuisine, and overall event presentation. * Set a positive example for guest relations. * Interact with guests to obtain feedback on product quality and service levels. * Respond to and handle guest problems and complaints. * Empower employees to provide excellent customer service. * Strive to improve service performance. * Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement. * Review quarterly Meeting Planner Surveys and participate in the development and implementation of corrective action to address service challenges; focus on continuous improvement of guest satisfaction. * Interview and hire Banquet captains and employees with appropriate skills. * Support a departmental orientation program for employees to receive appropriate new hire training to successfully perform their job. * Ensure employees understand expectations and parameters. * Observe service behaviors of employees and provide feedback to individuals. * Review comment cards and guest satisfaction results with employees. * Participate in the development and implementation of corrective action plans. * Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures. **Requirements (from the original advert)** * High school diploma or GED. * 2 years experience in the event management, food and beverage, or related professional area. **Who should apply** The ideal candidate is an individual with at least two years of experience in event management, food and beverage, or a related professional field, who holds a high school diploma or GED. They should be prepared for an entry-level management position, capable of leading teams, overseeing banquet operations, managing inventories, and ensuring high standards of service and guest satisfaction. This role requires someone who can manage administrative tasks, conduct HR activities like hiring and training, and actively participate in event execution while continually expanding their knowledge of event presentation and cuisine. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/asstmgr-banquets-protea-hotel-fire-ice-by-marriott-menlyn-pretoriamarriott-international Source: myjobmag

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At a glance

• At least 2 years of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

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