Guest Experience Expert (Receptionist) - Protea Hotel Fire & Ice! by Marriott® Menlyn Pretoria
- Location
- Pretoria, Gauteng
- Minimum qualification
- Diploma
- Closing date
First listed . Last checked at source .
In brief
**Overview** This role is for a Guest Experience Expert (Receptionist) at the Protea Hotel Fire & Ice! by Marriott® Menlyn Pretoria, part of Marriott International. The position goes beyond standard check-in and check-out procedures, focusing instead on creating a memorable and unique guest experience by guiding guests throughout their entire stay and taking the initiative to deliver a wide range of services. **What you will do** Key responsibilities include: * Delivering a wide range of services to guide guests through their entire stay. * Processing operational needs. * Addressing guest requests. * Completing reports. * Sharing highlights of the local area. * Ensuring transactions feel like a part of the overall guest experience. * Creating a safe workplace. * Following company policies and procedures. * Maintaining confidentiality. * Protecting company assets. * Upholding quality standards. * Ensuring professional uniform, personal appearance, and communications. * Being on your feet and moving around, including standing, sitting, or walking for extended periods. * Taking a hands-on approach to work, which may involve moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. * Performing other reasonable job duties as requested. **Requirements (from the original advert)** * **Education:** High school diploma or G.E.D. equivalent. * **Related Work Experience:** No related work experience required. * **Supervisory Experience:** No supervisory experience required. * **License or Certification:** None required. **Who should apply** This role is suitable for individuals who are proactive and empowered to provide a memorable and unique guest experience, extending beyond routine reception duties. Ideal candidates should be able to deliver a wide range of services, address guest needs, and maintain professional conduct in all interactions. Applicants must be committed to creating a safe work environment, adhering to company policies, maintaining confidentiality, and upholding quality standards. Candidates should also be capable of performing physical duties such as standing, walking, and light lifting (up to 10 pounds). A high school diploma or G.E.D. equivalent is required, but prior related work or supervisory experience is not necessary. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/guest-experience-expert-receptionist-protea-hotel-fire-ice-by-marriott-menlyn-pretoria-marriott-international Source: myjobmag
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Job description
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