Ambassador Manager
- Location
- Cape Town, Western Cape
- Minimum qualification
- Bachelor's degree
- Closing date
First listed . Last checked at source .
In brief
**Overview** This role at Marriott International is for an Ambassador Manager who will lead a team of Ambassador associates. The primary focus is on delivering highly personalized service to Ambassador Elite members by driving associate performance, capability, and engagement. The manager is responsible for developing associates through coaching, performance management, and targeted development plans, fostering a culture of accountability, continuous learning, and member-centric decision-making to enhance the overall Ambassador Elite experience. **What you will do** * Lead a team of Ambassador associates to deliver highly personalized service to Ambassador Elite members. * Drive associate performance, capability, and engagement to achieve program goals and create exceptional member experiences. * Develop associates through effective coaching, performance management, and targeted development plans. * Foster adoption of tools, resources, and best practices. * Create a culture of accountability, continuous learning, and member-centric decision making. * Enable associates to provide proactive, personalized service that deepens member loyalty. * Monitor associate performance through quality reviews, member feedback, service metrics, and observation, providing timely coaching, recognition, and accountability. * Create and execute individualized coaching and development plans. * Foster a member-centric culture that encourages associates to anticipate needs, build meaningful relationships, and focus on outcomes. * Drive adoption and effective use of Ambassador tools, resources, and systems. * Partner with associates to navigate complex member situations, strengthening judgment, problem-solving skills, and decision-making capabilities. * Recruit, onboard, train, and develop talent for the Ambassador team. * Establish clear performance expectations and address performance, attendance, and conduct concerns. * Use operational insights, service trends, and performance data to identify opportunities for improvement. * Manage staffing, scheduling, service levels, and operational priorities, ensuring compliance with company policies and program standards. **Requirements (from the original advert)** * Two-year college degree or equivalent in appropriate practical experience. * Three years’ experience in a customer engagement or guest relations environment. * One year experience supervising, coaching or managing a customer engagement or guest relations team. **Who should apply** An individual with a background in customer engagement or guest relations, possessing at least three years of experience in that field. The ideal candidate will also have at least one year of supervisory, coaching, or management experience within a customer engagement or guest relations team, demonstrating a strong focus on associate development, performance improvement, and fostering a member-centric service culture. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/ambassador-manager-marriott-international Source: myjobmag
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Job description
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