Clinic Receptionist - Somerset Mall
- Location
- Cape Town, Western Cape
- Minimum qualification
- Matric / Grade 12
- Closing date
First listed . Last checked at source .
In brief
**Overview** This role at Dis-Chem Pharmacies in Somerset Mall, Somerset West, is for a Clinic Receptionist. The primary objective of this position is to manage patient interactions both over the phone and in person, while also coordinating appointments and documentation. This coordination is essential for the smooth operation of the clinic and to support the delivery of quality patient care. **What you will do** * Register patients according to established standards. * Assist patients in completing necessary medical forms, including those for medical insurances. * Monitor and maintain clinical equipment, stationery, and medication as required. * Inform patients of clinic procedures and manage patient records. * Open new patient files following standard procedures. * Ensure patient information is correct. * Process medical aid payments. * Facilitate the movement of patients through appointments as scheduled. * Obtain medical reports when necessary. * Ensure the reception area is clean and maintained to safeguard patient privacy and confidentiality. * Answer all incoming calls within a reasonable timeframe according to Dis-Chem standards. * Utilize proper telephone etiquette when speaking with patients over the phone. * Provide relevant and accurate information to callers regarding their requests, questions, or concerns. * Ensure caller details are recorded on all calls received via the switchboard after the third attempt, and email the relevant staff. * Confirm messages with callers to ensure accuracy. * Exercise care when taking caller contact details, repeating them for confirmation. * Ask appropriate questions to ensure the correct message is transferred. * Ensure that messages or calls are transferred to the correct person at all times. * Assist walk-in guests in reaching staff for meetings and/or deliveries. * Provide customers with area codes, work telephone numbers, and other relevant information upon request. * Ensure customers, guests, and callers receive relevant feedback regarding queries in a timely manner. * Assist patients in distress by responding to emergencies. * Advise and assist patients regarding medical aid authorization procedures. * Follow up with patients regarding any requested feedback. **Requirements (from the original advert)** * Grade 12 / Matric * South African citizen * Willingness to work at a dedicated workstation, sitting at a desk most of the day. * Ability to pass MIE, clear criminal, and credit checks. * Driver’s license and/or own reliable transport. **Who should apply** The ideal candidate for this role should possess the ability to work effectively under pressure and be deadline-driven. They must be capable of following and giving both oral and written instructions. **Deadline** 19 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/clinic-receptionist-somerset-mall-dis-chem-pharmacies Source: myjobmag
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
Job description
Before you apply
- Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
- Legitimate employers do not charge application, registration or training fees.
- Don't send your ID or bank details before you have confirmed the employer is real.
Before you apply
- Read the full advert and confirm you meet the minimum requirements before applying.
- Tailor your CV headline and most recent experience to the job title and key skills.
- Note the closing date and reference number, and keep a copy of what you submit.
- Apply only through the employer or job board link — never pay to apply.