Shop Assistant / Cashier - X11 Botlokwa Plaza

In brief

**Overview** This role is for a Shop Assistant / Cashier at Clicks Group's Botlokwa Plaza location. The primary purpose is to deliver service excellence through efficient customer service, point of sale (POS) operational activities, and merchandising within the store, aiming for a positive customer experience for Clicks customers. **What you will do** * Efficiently execute all operational activities at the point of sale in a timely manner. * Maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including processing ClubCard rewards. * Ensure the safe handling of cash at all times. * Proactively promote the Clicks' ClubCard and enroll new ClubCard members in order to achieve participation targets. * Make customers aware of promotions in order to positively affect sales and ensure customers "feel good and pay less." * Deliver superior customer service by acting as a brand ambassador, being visible, and offering a friendly and professional service. * Efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards. * Support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. * Maintain updated knowledge on products, ranges, promotions, and events in order to provide correct information to customers at all times. **Requirements (from the original advert)** **Knowledge:** * Basic maths calculations * Retail/FMCG background and understanding of merchandising and promotions principles * Understanding of stock management procedures * Knowledge of customer service excellence **Skills:** * Planning and organising skills * Problem-solving skills * Strong customer orientation * Good communication skills * Computer literacy * Numeracy skills **Competencies:** * **Essential:** * Relating and networking * Following instructions and procedures * Delivering Results and Meeting Customer Expectations * **Desirable:** * Working with people * Persuading and Influencing * Planning and Organising * Coping with Pressures and Setbacks **Experience:** * **Desirable:** experience in a customer facing role within a retail/FMCG store operations environment **Education:** * **Essential:** Grade 12 * **Desirable:** Maths 50% and English 50% at Grade 12 level **Who should apply** Candidates with a Grade 12 education who possess strong numeracy, communication, and planning skills, coupled with a strong customer orientation. Ideal applicants will be capable of following instructions, delivering results, and maintaining high accuracy in a fast-paced retail environment. An understanding of retail operations, merchandising, and customer service excellence is expected. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/shop-assistant-cashier-x11-botlokwa-plaza-clicks-group-3 Source: myjobmag

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• Customer service

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Job description

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