Property Client Success Specialist

RecruitMyMom

Location
Remote
Closing date

First listed . Last checked at source .

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In brief

**Overview** This is a full-time, remote Property Client Success Specialist position with RecruitMyMom, operating during UK business hours. The role serves as a primary client-facing anchor for a company in the London lettings and sales market, focusing on delivering high-touch customer service. Key responsibilities include ensuring seamless utility setups, providing prompt query resolutions for tenants and landlords, and managing end-to-end client onboarding. The specialist will configure electricity, gas, water, and broadband services, ensuring all accounts are live prior to move-in dates. The position acts as an initial point of contact for new clients, setting the operational tone for their experience while maintaining strict database accuracy daily. The role requires an organised, proactive individual with excellent written English and a warm, professional manner, who will integrate AI tools like Claude into daily workflows to manage communications and administration, resolve billing issues, and support long-term operational growth. **What you will do** * **End-to-End Client Onboarding:** Manage onboarding procedures for new clients by sending order forms, setting up electricity, gas, water, and broadband accounts, and confirming active service status prior to tenant move-in. * **Responsive Client Communication:** Respond to incoming client queries promptly and warmly, maintaining company response time standards with an emphasis on rapid turnaround. * **System & Tracker Maintenance:** Update and maintain client trackers and internal systems daily to ensure accurate data for team members and external partners. * **Billing & Direct Debit Resolution:** Follow up on and resolve billing discrepancies and direct debit issues directly with clients and utility suppliers. * **Service Issue Management:** Handle occasional service issues or complaints with care, avoiding rigid scripts, and escalating complex matters to the broader team when required. * **AI Tool Integration:** Utilise Claude and other artificial intelligence tools daily to draft client and partner communications in the company voice, manage administrative tasks, and streamline internal processes. **Requirements (from the original advert)** * Excellent command of written English with a warm, professional communication style suitable for prime and super-prime market clients. * High level of personal organisation and attention to detail. * Proactive mindset with a demonstrated tendency to identify operational issues and suggest solutions. * Comfort and confidence in learning and using digital tools, with a willingness to adopt AI platforms like Claude daily (full training provided). * Remote working capability with complete availability during UK business hours. * Previous customer service, client coordination, lettings, or property administration experience is a strong plus. * **Required Software Skills:** Facebook, Google Workspace, LinkedIn, WhatsApp, Claude. **Who should apply** This role is ideal for an organised, proactive individual with excellent written English, attention to detail, and a warm, professional manner. Candidates should be comfortable learning and using digital tools, including adopting AI platforms like Claude daily. The position requires full-time availability during UK business hours and remote working capability. A proactive mindset, demonstrated ability to identify operational issues and suggest solutions, and a communication style suitable for prime and super-prime market clients are essential. Candidates with previous experience in customer service, client coordination, lettings, or property administration are preferred. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/property-client-success-specialist-recruitmymom Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

    • Customer service

    Extracted automatically from the advert; confirm requirements on the original listing.

    Job description

    Job Description * This is a remote position. * This full-time remote position functions as a primary client-facing anchor in a company in the London lettings and sales market, Working UK business hours, the role focuses on delivering high-touch customer service, ensuring seamless utility setups, and providing prompt query resolutions for tenants and landlords. * The impact of the role relies on managing end-to-end client onboarding, configuring electricity, gas, water, and broadband services, and ensuring all accounts are live prior to move-in dates. Acting as one of the first points of contact for new clients, the position sets the operational tone for the client experience while maintaining strict database accuracy across internal systems and client trackers daily. * The environment requires an organised, proactive individual with excellent written English who demonstrates attention to detail and a warm, professional manner. Integrating AI tools like Claude into daily workflows to draft communications and manage routine administration, the successful incumbent will actively resolve billing issues, manage service queries with genuine care, and support long-term operational growth. Key Responsibilities * End-to-End Client Onboarding: Manage onboarding procedures for new clients by sending order forms, setting up electricity, gas, water, and broadband accounts, and confirming active service status prior to tenant move-in. * Responsive Client Communication: Respond to incoming client queries promptly and warmly, maintaining company response time standards with an emphasis on rapid turnaround. * System & Tracker Maintenance: Update and maintain client trackers and internal systems daily to ensure accurate data for team members and external partners. * Billing & Direct Debit Resolution: Follow up on and resolve billing discrepancies and direct debit issues directly with clients and utility suppliers. * Service Issue Management: Handle occasional service issues or complaints with care, avoiding rigid scripts, and escalating complex matters to the broader team when required. * AI Tool Integration: Utilise Claude and other artificial intelligence tools daily to draft client and partner communications in the company voice, manage administrative tasks, and streamline internal processes. Requirements Essential Requirements * Excellent command of written English with a warm, professional communication style suitable for prime and super-prime market clients. * High level of personal organisation and attention to detail. * Proactive mindset with a demonstrated tendency to identify operational issues and suggest solutions. * Comfort and confidence in learning and using digital tools, with a willingness to adopt AI platforms like Claude daily full training provided. * Remote working capability with complete availability during UK business hours. * Previous customer service, client coordination, lettings, or property administration experience is a strong plus. Required Software Skills * Facebook * Google Workspace * LinkedIn * WhatsApp * Claude

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