Senior Manager

In brief

**Overview** This role is for a Senior Manager at Visa, specifically functioning as a Sr. Consultant, Client Success. This is an individual contributor position responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions to support client business growth. The Sr. Consultant acts as a trusted client advocate, proactively working with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption. It offers an opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through performance optimization. The role involves working in conjunction with Account Team members from Sales and Product to proactively drive Client Success outcomes in alignment with Visa’s business agenda. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for clients and support Visa’s strategy. This is a functional specialist role, located in Not specified and reporting to Not specified. All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g., ChatGPT, Microsoft Copilot) to support everyday work. This is a hybrid position, with the expectation of days in the office to be confirmed by the Hiring Manager. **What you will do** * Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products. * Ensure Client operational goals and success metrics for their overall Visa product landscape are understood. * Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased. * Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools. * Stay current with the latest local market trends, payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points. * Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance. * Develop client education and training materials including webinars to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance. * Lead periodic operational reviews with clients and Visa stakeholders. * Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses. * Showcase operational excellence by supporting cross-functional initiatives to improve the Client experience, incorporating automated solutions to drive efficiency and productivity. * Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed. * Coordinate with global, regional and/or in-market Client Success team members to maintain a continuous 360-degree view of the Client and deliver a consistent operational relationship experience. **Requirements (from the original advert)** * 8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD. * Experience analyzing data and translating findings into actionable business recommendations. * Experience in communicating complex technical terms and/or processes in business language tailored to client. * Experience in achieving results as part of an effective team across countries and time zones. * Experience in effectively prioritizing and multi-tasking under deadlines. * Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans. * Experience in payment industry trends, threats, competitors, and regulatory environments. * Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise. * Experience in building client relationships, becoming customer centric, success planning, client engagement, proactiveness, and critical thinking. * 9 or more years of relevant work experience with a Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD. * Experience in building credibility and creating trust-based relations; partnering with clients to build their business. * Experience in listening to and prioritizing customer needs to drive value realization and build trusted partnerships. * Experience in building measurable action plans to help clients achieve their business goals and realize value from their products/solutions. * Experience in communicating clearly and effectively with clients. * Experience in thinking ahead and taking action. * Experience in taking ownership over problems and finding creative solutions to complex problems. **Who should apply** * Candidates with a high level of professionalism, leadership, and interpersonal skills to manage relationships with a variety of internal and client stakeholders. * Individuals who are digitally fluent, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work. * Those with significant relevant work experience (8+ years with a Bachelor’s Degree, or less with an Advanced Degree) who can analyze data, translate findings into actionable recommendations, and communicate complex technical terms in business language tailored to clients. * Professionals experienced in achieving results as part of an effective team across countries and time zones, effectively prioritizing and multi-tasking under deadlines. * Candidates with experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans. * Individuals knowledgeable in payment industry trends, threats, competitors, and regulatory environments. * Applicants holding certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise. * Candidates demonstrating experience in building client relationships, being customer-centric, success planning, client engagement, proactiveness, and critical thinking. * Individuals with a proven track record in building credibility, creating trust-based relations, partnering with clients to build their business, listening to and prioritizing customer needs, building measurable action plans, communicating clearly and effectively with clients, thinking ahead and taking action, and taking ownership to find creative solutions to complex problems. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/senior-manager-visa Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Project management

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.