Consultant, Client Success

In brief

**Overview** This role is for a Consultant, Client Success at Visa, operating as an individual contributor. The position is responsible for managing the complete post-sale Client Services operational relationship for assigned clients, offering operational support, and assisting in the growth of their businesses. The Consultant acts as a trusted client advocate, proactively engaging with clients to enable new capabilities, facilitate geographic expansion, and encourage product adoption. This opportunity is central to Visa’s Client Success transformation, involving close collaboration with key clients to ensure they realize maximum benefits and value from Visa products by optimizing their performance. The role requires partnership with Account Team members from Sales and Product to proactively drive Client Success outcomes aligned with Visa’s business agenda. Additionally, the individual will define and implement client support and service strategies, utilizing automated tools to enhance client experience and support Visa's overall strategy. All roles at Visa require digital fluency, including the ability to utilize emerging technologies such as Generative AI tools (e.g., ChatGPT, Microsoft Copilot) to support daily tasks. **What you will do** * Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward faster time to value and maximize adoption of deployed products. * Ensure Client operational goals and success metrics for their overall Visa product landscape are understood. * Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased. * Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools. * Stay current with the latest payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points. * Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance. * Develop client education and training materials including webinars to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance. * Lead periodic operational reviews with clients and Visa stakeholders. * Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses. * Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed. * Work at least 3 days in office; specific expectations for these days will be confirmed by your Hiring Manager. **Requirements (from the original advert)** * 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g., Masters, MBA, JD, MD) or 0 years of work experience with a PhD * Experience analyzing data and translating findings into actionable business recommendations. * Experience in using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word). * Experience in representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization. * Experience in communicating complex technical terms and/or processes in business language tailored to client. * Experience in building client relationships and creating trust-based relations. * Experience in success planning and building measurable action plans to help clients achieve their business goals. * Experience in client engagement and communicating clearly and effectively with clients. * Experience in prioritizing and multi-tasking under deadlines. * Experience in monitoring client health and liaising with specialist teams as needed. * Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments). * (Preferred) 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD * (Preferred) Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise. * (Preferred) Experience in becoming customer centric by listening to and prioritizing customer needs to drive value realization and build trusted partnerships. * (Preferred) Experience in proactiveness by thinking ahead and taking action. * (Preferred) Experience in critical thinking by taking ownership over problems and finding creative solutions to complex problems. * (Preferred) Experience in supporting development of client education and training materials including webinars to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance. **Who should apply** An individual contributor who can own and manage post-sale client operational relationships, provide support, and assist in business growth. The ideal candidate will be a trusted client advocate who proactively works with clients to enable new capabilities, manage expansion, and promote product adoption. This role is suited for someone keen to contribute to Visa’s Client Success transformation, partnering closely with clients to maximize their benefits and value from Visa products, and optimizing their performance. The successful applicant will drive Client Success outcomes in alignment with business agendas, working collaboratively with Sales and Product teams. They should be capable of defining and deploying client support and service implementation strategies, including automated tools. Digital fluency, including experience with emerging technologies like Generative AI tools (e.g., ChatGPT, Microsoft Copilot), is essential. Candidates should possess experience in data analysis, translating findings into recommendations, and proficiency with standard Microsoft Office tools. Strong communication skills are required for representing technical and business issues to various audiences and explaining complex technical terms in client-friendly language. Experience in building and maintaining client relationships, fostering trust, developing success plans, and effective client engagement is critical. The role demands strong prioritization and multitasking abilities under deadlines, as well as experience in monitoring client health. Knowledge of the payment industry, including trends, threats, competitors, and regulatory environments, is necessary. Preferred candidates will also demonstrate customer-centricity, proactiveness, and critical thinking skills to solve complex problems and take ownership. Certifications in Client/Customer Success or project management are also preferred. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/consultant-client-success-visa-3 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• No previous work experience required.

• Microsoft Excel
• Microsoft Office
• Project management

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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